Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not sure
Technician said the dryer is a very cheap product and that was the problem, said nothing could be done.
Kevin N,
Kingman, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695422186133
Waste of a service call!
Technician did nothing! Got upset when I questioned him about my unit like I'm not supposed to ask questions.
Frederick M,
Atlanta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695420499758
Has not provided any service
I had 4 appointments this week and Terrence G was a no show. He is falsifying records saying he came and the service was complete. We have been without a refrigerator for over 6 weeks. I am extremely disappointed in the way Sears is conducting their business as well as the service technician that isn't doing his job.
Nancy P,
Uphams Corner, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695422141305
.
Tech didn't stay long enough to do a thorough investigation. I wasn't even asked to sign a paper stating he looked at the fridge.
Melvin B,
Halifax, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695420524455
I Can Google That
Tech couldn't get the diagnostics to run. Said my computer wasn't working, meaning the washing machine. Ran a cycle based off what code I told him I got once, not the main code that I got multiple times. That cycle ran with no issues. He kept insisting it was a $600+ part, and when I asked how he was sure, his answer was that code you said and my experience. He also kept trying to sell a warranty. I'm no washer tech, but I can google what the codes mean. If you can't duplicate the issue, how can you be sure it's this part you're trying to sell? And, if you ran a cycle with no load, and the issue you are telling me is the problem didn't happen, how can you be sure it's this part you're trying to sell? I paid $107+ to have a unknowledgeable guy that talked to himself the whole time come in and not do a thing to solve my problem. Sears, I think you owe me the cost of the service call, plus my hours away from work.
Dissatisfied,
SomewhereCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695420546991
no F/U
I called after the original work order was put in to update my phone number and it took me a very long time and many calls to get someone to speak with who was overseas and told me they updated my phone number it was never updated. My follow-up was not completed because they said they could not get a hold of me. The online ability to update my contact info would not let me update the phone number. The emails they send out do not let you respond back to update anyone on the contact info. They pretty much make it impossible to update or talk to anyone prior to the visit. The technician who came out was very good the first time and I can't tell you about the second time because they never showed up to the above issues. So, my rating is not on the technician but on the customer service capabilities, it's not his fault his company has such a poor system and customer service. the chat line is a bot that does not give you the option of fixing my issue and does not let you type in anything.
Richard H,
Navarre, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695420552815
Washer Repair
After loading the washer with clothes it is not working. It is doing the same thing it was before the repair which is stopping in the spin cycle.
Deanna O,
Louisville, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695420559825
He didnt fix the problem
He assure me the problem was fix but it wasn't. Im very disappointed!!
Brenda A,
Alexandria, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695422117116
Did not clean washer ,
I paid for washer cleaning service, the washers rubber seal is still black with dirt , and washed cloths smell like rotten eggs this unacceptable , if ther is a way to send attachment of photo. We should be refunded or someone can come and clean the inside parts if washer/ drain clogged
Steve K,
Seattle, WACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695421961750
Refund Request
Technician didn't open up washer. Didn't show me alleged rust. Took 10 minutes total which included writing up estimate. I wish a refund and will dispute the charge with my bank if necessary. Thanks
David B,
East Windsor, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695421940427