Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Washer repair
He did not hook up my washer to test if it was actually repaired. It was moved outside a few steps from the hook up because previous repairman left it with water which was then leaking all over my floor. Omar would not move it. He then proceeded to open my front door and did not close immediately which allowed my 2 dogs out and I have not found them yet!
Linda D,
Madera, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695484895092
No one show up
I am very disappointed I waited all day and no one came. I have a brand new cook stove and I can't use it! What must I do to get my oven fixed? Please help me with this issue.
Tom N,
New Blaine, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695484873413
If you can't fix it replace it please
Hello this has been a nightmare. First of all Kyle was not the last person here. I had 4 different technicians here and the problem is still the same ( no heat to dry dishes). It has been over a month and boxes of parts were ordered and installed.
Tom K,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695484597127
Sears repair service
The technician left a bad dent in the refrigerator door below the ice dispenser. I'm not at all happy!! Please don't ever send him back here!
Joe B,
Concord, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695484575138
Aggressive and Disrespectful
Sears service I was scheduled for Thursday, September 21. No one showed up and I was unable to get a hold of anybody using the Sears number on the website. Called my warranty company and was asked to call back today. Was able to reschedule via the site for today. Received a text message and was home within 20 minutes of it. When arrived Raymond was leaving my driveway, we begged him to stop and come back. We've been without a fridge for now 3 weeks. There was a road rage incident in the neighborhood street where he cut us off and slammed in his breaks as we tried to talk to have him come back. My husband did get in front of his van and we got off to plead our case and have him come back. He laughed and stated we weren't home. Checking my ring camera he never even rang our doorbell and again was in our drive way when we arrived. I'm lucky my husband is not an aggressive man because Raymond got off his van and tried to fight him. I had to get between them to tell my husband it would not be worth it. Reported him to the "how's my driving" line as well. This all happened as school children were walking by after school. Very disappointed at his behavior and Sears for no showing to an appointment yesterday. He's lucky I didn't call the police on him!
Gabriella C,
Tucson, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695428141985
Zero Stars
Thomas replaced the main board on our refrigerator, proceeded to tell us the compressor had kicked on and swiftly left. He did not review the LED light on the board that continues to blink red in a sequence of three flashes which means the refrigerator is still faulty.
Jeremy S,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695428134972
Scheduled repair service not honored
Unable to rate this technician. He was unable to come and perform the repair service for my dryer. He was overbooked. After I waited for this service call from 8 am to after 5 pm it was a complete disregard and inconvenience for the consumer I discontinued my Sears Service warranty because of it. A fee was charged to my credit card each month. I am in the process of buying a new dryer. I will never use this service again. A complete disregard and disrespect for the consumer by overbooking the technician. I waited over 9 hours and the technician was unable to perform the service do to overbooking.
Barbara F,
Virginia Bch, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1695428099226
Not Satisfied
Issue is still not resolved. The dryer comes on now but now makes a loud banging noise and nothing is in the dryer. There was no loud banging sound prior. The sears tech left stating the dryer was fixed. I was upstairs working from home while he was working downstairs. I went down stairs to inspect and discovered this issue. With in minutes of the tech leaving I attempted to contact him multiple times no answer so I left a message and contacted sears customer service to advise them of the issue to send the tech back out. I don't understand how this tech could leave and say it was repaired with the dryer sounding that way. Unacceptable! He should have had me come downstairs to inspect his work prior leaving. I now have wait again for another Technician to come out.
Celina N,
Baltimore, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1695428028615
No repairs was done
Didn't repair anything it wasn't any use of him coming here,because it does too smell like gas,then he said I had to pay to get new knobs but I was told if anything was wrong it would get repaired but it wasn't repaired at all..
Barbara P,
Exeter, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1695428021542
Refrigerator ice maker repair
The refrigerator is still not making ice. Need the technician to come back out and fix it.
Javier M,
Oakley, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695425193875