Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Unsatisfied
Technician arrived and was here for 10 minutes just turning the dish washer on and off. Said it's electrical issue, so electrician came out and replaced breaker and it's still happening. First tech we had said it was the dishwasher and likely we'd need a new one. I've been without a dishwasher for two weeks now.
Lexi W,
La Porte, INCustomer service response - Dear Lexi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677483476
Professional and likeable but unskilled and/or lazy
Said motor was shot... It wasn't. Someone else came in and in 15 min the dishwasher was fine. (can send video) I'd like a refund. He also canceled a stove cleaning and repair because that was unfixable too. "100s of dollars.. Needs new burners and sparkers". For fun I tried to fix it myself.. Cleaned it and it works fine. 0 for 2 and 2 thumbs down. John and Sears... Sincerely DO BETTER! Please refund me. Sears management... I'll bet John's "fix" rate is way below his peers if you dig. He didn't want to fix it he wanted to leave. I'll be posting reviews elsewhere to warn others as well. This was reminiscent of one of those old 20/20 specials where the repair people come in and try and hussle home owners because they dont know... DO BETTER!
Michael L,
Waterford, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677460361
I washed 3 loads and it is not working again.
I thought the bill was high at 400 plus. The repair took 20 minutes. I washed three loads and it is broken again.
Everett U,
Beaver Meadows, PACustomer service response - Dear Everett thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677451246
Dryer still does not work
They came to fix my dryer. It worked for ten minutes. Now it don't work at all again. Thai been going on for a month now. This been the 4th time Sears technician tries to fix it. I still do not have dryer. What are you going to do to help.
Brenda T,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695678732859
no calls, no show, no fix
First appt was for a wed 8-5. Requested a CALL before, so if I was at my long standing dr appt I could have neighbor come let him in. NO CALL. Text was sent - but I was driving to my appt so did not see it. When I got back home I called & requested a go back. Was assured that Aaron would be back that afternoon. He never showed. Then Friday he texted on the way, but didn't show up for almost an HOUR after texting. When he came I told him I was not happy about Wed no show. As he walked into my house he told my I would have to put my 18 lb shitzu locked in a room. I advised him he is my service dog and he will not be locked up. Aaron then said he had to have his service vest on. I argued with him that it is not mandatory for a service animal to have a vest on (especially in my own house). He then took a picture of my fridge without asking me - my fridge had numerous personal things attached on the fridge that had PERSONAL INFORMATION. He said he could not delete the picture he took. Aaron said I needed a part and will have to come back. He came back a week later (I requested another tech to no avail) and installed a part. Was super cordial that time - but the freezer is still not working. He did not stay long enough to make sure it was going to be okay.
Ladonna R,
Colorado Spgs, COCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1695506982214
Repair did not fix the problem
One hour after the repairman left after waiting three weeks to get someone out when I already had the part three weeks ago not showing up one day I took off work and not even calling me. They came in fix it today they said, but I'm getting the FQ air which says it Hass to do with draining. I can't go another week without laundry and I can't take off another day of work. I need it fixed. This is insane.
Cindy P,
Reelsville, INCustomer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1695506928312
Nice guy
He just didn't solve problem yet. Due back today and last minute cance. Wow! I've figured out all I need is a new damper. Solenoid not responding. No reschedule yet. This going on for 2 months in hot AZ summer
Dominick B,
Phoenix, AZCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695506684331
Technician not show up
The survey pop up to give technician scale of rates. I need technician show up for appointment that been schedule .
Mu L,
Des Moines, IACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695506507057
Charles had no clue how to work on my refrigerator!
Charles broke my water spigot trying to get the cover back on! Also my ice maker is worse now after he came! when you push the lever for ice water - it runs behind the cover onto the ground!!!! I've called to get it taken care of or a refund and nothing! Terrible!
Becky C,
Tacoma, WACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695506471592
Nothing fixed
Frustrated with him not being able to fix the problem b/c Sears doesn't pay for repair if a technician breaks something trying to make the repair. Another repair person needs to be sent out to attempt replacement of parts. However, the first technician took the parts. We are not sure if he didn't know how - he seemed frustrated. Please send another technician. We waited all day. SEPT 21 bc we got notice a tech would come between 8 and 5. No one called or showed up. Not pleased with Sears service up to this point.
Nothing Fixed,
Raceland, LACustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1695504386302