Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
He didn't even do anything
Christopher came and my dryer was not making the noise it has been. He didn't open it to see if there was anything wrong. He just listened and told me there was nothing he could do, that I would have to wait till it starts squealing again or until it stops working completely. Total waste of time and money.
Shannon B,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677916239
Unhelpful
Was told the off balance code was caused by my doing too small a load of wash. Always did the same size without trouble before this problem started. Paid for new part and still have the same issue. Very distressing and disappointing.
Barbara C,
Tuckahoe, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677883154
2102 S. Ong St.
The technician was prompt and flushed the lines. However he did not turn the machine on to make sure that it works and so now he has to come back as it won't even turn back on.
Todd R,
Amarillo, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677819267
No show 0 stars
No one has come to my house to service the washer. I am at home and have cameras up at my house, I am still waiting for someone to show up.
Rebecca D,
Wellborn, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677796426
Artificial Intellegence
I can't rate Roger on his service because there was no service. My appointment was scheduled for Tuesday 7-11am....no one came. As I continually checked the link provided, there was indication that my service time had changed to 3-4 pm.....no one came. Later that day I received a text saying my service was now scheduled (without my agreement) for Thursday 7-11am.......still no one came. When I was FINALLY able to talk to a live person I was put on hold then hung up on. When I called back later in the day, I was told that the computer took care of scheduling and dispatching so there was nothing that could be done. Late Thursday I received another text saying my appointment was now scheduled for Monday from 7-11 (without my agreement). On Saturday a technician called to say he was on his way......no sir, we don't have an appointment today. On Monday, a technician showed at my front door. Since I had already lost two days out of the office WAITING without correspondence I was able to get a different service provider that had already came out very quickly to fix my issue. Epic fail in the communication department. Epic fail in customer service only having links to automated reps. Just an epic fail all the way around!
Stokes,
Saint Louis, MOCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695677793221
TERRIBLe.
AWFUL. He canceled my appt and never knocked on my door. He said he would recommend my refrigerator be replaced and he never submitted a report. He is awful and unprofessional he should be fired. The whole company is terrible
Amanda T,
Yuba City, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695678872083
Nelson C ?
this is not the tech that came to my house
Elpidio P,
Miami, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677730821
Zero Stars Actually
He called before he came but never left a message. I told him that's not what his company says. He said he never leaves a message. He ran a short load, said it was working fine. Never even looked at the back until I told him other techs have checked the machine. He then looked at the back side, never opened it, put 2 'caps' back on. Looked at the soap dispenser. That was it. What a waste!
Pamela C,
South Bend, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695678855143
Johnny was fine
Dealing with A&E / Sears was a nightmare. Contacting A&E to schedule service is literally impossible. I wasted 8 hours of my life just trying to ask that they not schedule us for 1 specific date. After being hung up on 20+ using the automated phone system (trying every option available), having the system not recognize or order number and hanging up on me. Filling out the contact form and writing a lengthy email in the form (only to have it error when i submit it) and even calling American Home Shield to contact A&E (all to ask to not schedule for one specific day. Guess what they did? Yep. Scheduled us for that day. Plus they expected us to know if all the parts arrived before sending Johnny back out. ONLY ONE PROBLEM. I was never told what parts were ordered so how on earth would i know if everything arrived. All I knew is that I received 3 packages over a 3 week period. So I said yes, of course everything. By the way you may be thinking how did he have all these interaction with A&E if it was impossible to speak to someone at A&E... Well i had to call American Home Shield and have them contact A&E on my behalf so all my interactions were through AHS. I will never do business with A&E / Sears again. I feel bad for Johnny as he really wasn't the problem. Fix your system. Give real options to speak with real people. Provide more information to your customers. Work better with AHS and actually listen to the requests / needs of your customers if you want to stay in business. It was absolutely excruciating dealing with A&E / Sears. I regret every second of it.
Andrew K,
Milliken, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677743627
Inpatient
Technician did not take time to look up where he can find the serial number. It's at the bottom of the refrigerator or back
Omolara A,
Washington, DCCustomer service response - Dear Omolara thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695677715185