Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Didn't show or call
My technician did not show or call. This is the fourth time this same technician has done this. I've been trying to get the same repairs done for months. Sears has some explaining to do.
Dwain D,
Yazoo City, MSCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695763446590
Terrible service until the last guy
Sears kept skipping appointments saying they were overbooked until finally the last guy onsite and he was good, but still not fixed.
Heather A,
Virginia Bch, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762079106
Lacked Professionalism
When the door was open to welcome him in, he immediately said, "Now what do you need me to fix?" He had no knowledge of the problem even though he was here two weeks ago and ordered the parts that needed installed today. He asked what type of washer and model it was, clearly indicating he hadn't even looked up the service order before arriving.
Tiffany P,
Defiance, OHCustomer service response - Dear Tiffany thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762241154
Washer repair
My washer still is not working stuck in spinning cycle
Lisa S,
Saint Francis, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762102900
NOT WORKING
Machine is still not working right ! Right after he left I started a load and it's not agitating right! A rod or a couple are busted!
Kelli M,
Summerville, SCCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695683871189
No work was done
How could you rate someone that didn't do anything far as fixing your appliance.
CMR,
Chicago, ILCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1695683844107
No one showed up on Saturday
Nolan was great, but I'm providing a 1 star review for Sears Home Services because my appointment was originally scheduled for Saturday 8-12. I received several confirmations but I waited until 2pm and no one showed up. The status on the online portal did not update (technician was 3 stops away all day and the time just kept getting pushed back) and no one called me or notified me of what was going on. I tried calling the numbers on the website but they don't work.
Jennifer,
Pasadena, CACustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695683812443
Terrible service
Tom was unable to fix my AC then put in the technician report on the invoice that the customer declined service which is TOTALLY FALSE!!!! It seemed like he had never worked on this model GE air conditioner and he didn't know what the error code that was displayed, E14 was or what it meant or how to fix the unit.
Jonathan H,
Essex Jct, VTCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695683601499
Flooded house
Part installed was faulty. Washer started, technician left. 2 hours later I come home to house flooded. I have called an NO response from Sears.
Christine B,
Avon, INCustomer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1695683552248
Dryer repair
The technician was very rude with no solutions. I had to waste an entire day of work because the window they gave was from 8-5.
Matthew+ M,
Orchard Park, NYCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1695683256941