Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Horrible
Technician remove the door of my dishwasher and put it back the wrong way my door on the dishwasher is not working properly. When you open the dishwasher the door falls to the floor.
Katherine S,
Roslindale, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762870338
REFRIGERATOR NOT COOLING. TECHICIAN UNABLE TO REPAIR.
Jairus arrived and installed additional pairs as in the previous 10 visits. After instructed to 'give the refrigerator 24 hours'…REFRIGERATOR CONTINUES TI REGISTER 60 DEGREES AND LESS. We have rotted food and meditations that can not be used. This has gone on since 2022. We wait most Fridays and sometimes the tech does not come and no one calls to cancel. Refrigerator is NOT COOLING!!!!!!!!!!! Replace Unit Please.
Jimmy W,
Boyle, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762853541
Samsung washer
Tech came out today. Replace board and washer machine said that he checked it out brought it up that it was working fine when he left my wife went to use washer and the same code popped up again wash it would not complete cycle
Timmy D,
Bloomfield, CTCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762837899
Service not technician
Again Sears failed to replace my garbage disposal. After 6 service calls, 6 days missing work, hours on phone, I have decided to replace it myself and will send complaints to Sears Corporate, A&E Factory, and Better Business Bureau. Thanks for no help.
Glenda V,
Fairfield, CACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1695763649938
Washer repair
No tech ever showed up at my house!!! I got so many annoying reminders of my appointment no one showed up. Bad customer service.
Jigisha P,
Perry, FLCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695763492412
How can Sears service not be willing to service a Kenmore.
Very upset that my washer could not be repaired because the serial # sticker was no longer below the lid. It is a kenmore elite model 110. Not Marvin's fault but definitely a Sears product
James B,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762621523
Fridge repair
Very rude, unexpected appointment just showed up at the house! Spilled ice on floor asked to pick ice up before it started to melt by my son, would not recommend very rude manners, would not want him back to my house!! Very disappointed with his attitude towards my son
Ezequiel G,
Platteville, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762523267
They gave up
After four visits, Sears decided to just tell us they couldn't repair it and ended the whole thing.
CGarko,
Colorado Spgs, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762499862
Issue Not Fixed
Dan was very nice. Hiwever the dishwasher is still leaking on the first cycle we ran after he serviced the dishwasher.
Mada L,
Denver, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762501405
Not worth it
Not worth it for service
Vamsi M,
Novi, MICustomer service response - Dear Vamsi thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762506275