Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Ice Maker
Marshall installed a new ice maker, but it does not produce ice. I need someone to come back out and check the installation.
Richard P,
Millsboro, DECustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1769467766913
Washer leaking at times
Very poor service - 1) did not call or text before arriving, 2) because of a big snow storm yesterday I was clearing my driveway he parks in the street and if a town plow came by the plow would not have been able to get by, 3) He spent all of 10 maybe 15 min and to my estimation DID NOTHING. He actually suggested that we video the amount of detergent we put in. Are you kidding me? I purchased a $1800.00 piece of crap that will most likely leak again. When it leaks again DO NOT SEND Jacob D.
Vincent P,
Goshen, CTCustomer service response - Vincent, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769466469807
No thanks
We had significant difficulty getting the repair scheduled. The technician never called in advance to let us know he was on his way. When he arrived, he was rude to my wife and accused her of damaging the appliance intentionally to get a replacement. The part that was ordered was the wrong part, the follow up repair scheduling was rescheduled three times. There is no value to the service and if this technician worked for me, I would fire him. We plan to cancel our warranty coverage as a result of this experience.
Mark C,
Arroyo Grande, CACustomer service response - Mark , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769466562902
AC freezing up
Richard explained everything to me about my unit but did nothing to fix the problem. Since he left my unit has frozen up again and it's 27 degrees outside. I don't even know why he came here.
Joyce S,
Hattiesburg, MSCustomer service response - Joyce, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769466641202
Dishwasher repair
Used my dishwasher last night. Still have same problem. He did not fix it. I want my money refunded or come back and fix it
Janey B,
Rocky River, OHCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1769554157261
No repair
He made no repair. He said he didn't have the skill my unit required.
Judy K,
Morrow, OHCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769553771019
Owner
I am very disappointed no one showed up nor did anyone call. My washer has been broken since November and it is costing me $50 a week to wash at the laundry mat. I have a disabled husband who requires washing for daily but I'm only off on Sunday and have to wash on this day. I will be counseling my services and will have to buy another washer. Very frustrating and dissatisfied.
Patricia H,
Metcalfe, MSCustomer service response - Patricia, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769467196649
Project complete without being complete
Technician was supposed to come on Thursday January 22, he says he showed up to my home and I do have a ring camera door bell and I get sent an email stating the technician came by my home and I wasn there to answer and in the email there is a picture of a home that's not my home. Then I rescheduled the appointment to Friday January 23 and again no one showed up to my house and I get another rma I l stating the job was completed and im here looking at the part still in the box an thinking how is my workorder complete. So tech if you can read this please give me a call so we can really resolve my workorder completion.
Jameson A,
Farmington, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769560810961
Waste of $ and time
Had a Noisy draft inducer, Sears came out and pretty much said "we won't do anything for noise" then put oil on the motor then left. Noise still prevalent and getting worse as it gets colder. A complete wast of $75 and time
Levik S,
Indianapolis, INCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1769553311460
Condescending and poor listener who did not resolve issue…
There's nothing worse than having our parent person come into your home and be condescending and then still not fix the issue that they have been asked to fix. Telling me to use powdered soap in my washer when I stated that it's agitating crooked and it's not producing clean clothes is absolutely a poor response and really behavior of someone who just doesn't want to stay and perform their job.
Kelly L,
Eden Prairie, MNCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769487949560