Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dishwasher repair.
Didn't seem concerned on 600.00 plus for parts and labor estimate or in assisting with it. Take it or leave it attitude.
Israel P,
El Paso, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695850521377
The technician did not show up.
He never entered my house and the report said that he fixed everything, he never even walked in the door.
M,
Naples, MECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850531557
No answer, need second opinion
He did not give me a logical explanation for why my washing machine is leaking. He suggested just wiping away the water that leaks, or replacing a part that looks perfectly fine. I need you to send another technician who is more experienced.
NA,
CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695850511979
repair on refrigerator
nothing was done i have to make another appointment he didnt knoe i have a warrenty.
Melveene A,
Granada Hills, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851394554
Did a maintenance check on my dryer.
He did a maintenance check on my dryer. There was a broken piece on top of the dryer and the lint trap is pinched and is non operable. The housing that holds the lint trap is now pulled away from the base of the dryer.
Edward H,
Eden Prairie, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850510963
Didn't answer Questions
I asked him at least 2 times a question and he never acknowledged me did not explain what he did, just all done boss. If that was the whole problem, why did you not try to clean it up so it wouldn't hang up, it's a dumb device mostly mechanical. Then after leaving me no way to contact a human on day 45 you make me be available all day to just cancel at 2pm. People who work would have hah to give up 2 days, you don't care and I make sure every one I know is informed
Mark Ferguson,
Angleton, TXCustomer service response - Dear Mark thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850573306
Freezer repair experience
Bruno thought my freezer problem was very funny. He seemed to be totally uninterested fixing the problem and I had to ask if it required him returning. I can't believe this is the Sears I've been dealing with for over 50 years. Most of my appliances are from Sears and many items in my house also, Which I still have & love. Many of my Sears appliances are still working. I am afraid if they stop like my freezer after 40 years I will not have them working because of poor repair attitudes of your repairman
Candida Gartner,
Bay Shore, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851381334
Poor service experience
Impossible to get window less than 8 hours after long delay in rescheduling and date being set without ever checking with me. Repair person was supposed to be the same person who promised to replace part and clean area that I cannot get to. Refused to perform service. Told me that my warranty may have been changed but didn't cover it. It's a routine service on this older model. Tried yo "mansplain" yo me that the problem I've identified is not related to the food that collects at the bottom of the machine, and which I cannot get to.
Michelle F,
La Grange, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695851356294
Unprepared
Unprepared and not knowledgeable. No other words to describe the service.
MC,
Pembroke Pines, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695762089791
No resolurion
Technician would not work on appliance without a waiver stating if floor damaged occurred by moving refrigerator, Sears is not responsible.
Kevin A,
Loveland, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695762097597