Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Disappointed
Did not help. My wife not happy at all. She feels that the last guy did better.
Harry M,
Berlin, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695859859984
Broken latch for lid
The technician was very abrupt. Didn't explain much and just asked for signatures. When I asked what the signatures were for he seemed very annoyed. The washer still makes a weird sound and now the lid does NOT lock. I hope that is just a safety feature and I'm glad I don't have little kids.
Alex S,
Napa, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851328099
Disappointed.
The trim on my dishwasher was not fixed or replaced and my brand new wooden floor is damaged by staples that were left on the floor. So my dishwasher looks terrible and now my brand new floor is damaged. Very disappointed.
Steven D,
Danville, KYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695850833685
Will never use Sears Services again.
You had better monitor your staff. Pointless to say anymore.
Ann B,
Dover, DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695850825066
Not Happy
I was not happy when I told you that my wife needed the ice because she had to use it when taking chemo treatment and you said it will be 30 days. Then I had to pay $ 129.00 and the tech did not fix the refrigerator ice maker and broke a piece off the left door and now it sits on our counter. You had our info and should have looked it up before you came out and charged me for nothing. Will not use you again.
Ralph B,
Franklin, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851474816
Huge disappointment
Service was fine but shouldn't have been necessary on a three year old refrigerator. Service man could not repair because "parts were no longer available" so we'll be buying a new unit but you can bet it will NOT be from Sears.
Martha W,
Sun Lakes, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851453888
Don't waste your time
Dealing with this "service" is the most frustrating experience. The only time you ever get to speak to a human is to set up a service appointment, but that is only because they have to also try to sell you a home warranty, repairs to a laundry list of appliances they can do "preventive maintenance" on, and waste your time. They schedule an appointment for 7 a.m. to 6 p.m. on a day, but you never are able to speak to a human to find out the status of your repair, so you are tethered to the front door all day. I later discovered that they were trying to send a text to my landline, when I had specifically given a cell phone number to contact. When the service tech finally showed up, she diagnosed my front loading washing machine and told me that I would have to have a carpenter come remove the counter that the machine is located under, or else have a moving company come pull the machine out from under the counter, because she was not allowed for insurance and security reasons to move the machine to access the back of it. This should have been explained to me when I set up the appointment, because I never would have done it. I guess most Sears customers keep their front loaders turned around to the back all the time? The entire transaction was unacceptable.
Elizabeth B,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850716826
Not fixed
The tech said he did not hear the problem even after I showed him several videos of the noise the belt was making. He was in a rush and said he could not stay after I told him the machine needed to warm up, as it doesn't make the noise right away. He said the noises were normal. I explained to him that I never had these noises until after he came the last time. He said he doesn't know what to tell me. Then he admitted to hearing the noises on the videos but couldn't help me because he has to see it himself to fix it. He said he has other places to be and has to go and then he walked out. The old tech, Frank, was very helpful and always listened and fixed the problem. I am extremely upset.
Michele B,
Levittown, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850699141
poor
asked him to adjust the legs and did not even try, just stuck a stick under the washer to level it
Frank S,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851438629
disappointed
arrive at home about 8pm, we asked for an morning appt, after we you alln had to reschedule. tonally disappointed. then after waiting all day , he cant fix our microwave
Charles G,
Chesterfield, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850646591