Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Bad one
The tech was fine on this visit. The first tech 3 weeks ago incorrectly diagnosed problem and you sold me a new ice maker that I did not need. Issue has nothing to do with ice maker. I am not very pleased with your run around. Won't use you ever again.
Glen S,
Bossier City, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860359261
Fridge maintenance
Gani did not clean under, around or behind appliances. I guess he was afraid to use vacuum cleaner. Prefer a different service man, really had a language barrier.
Nathaniel T,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860002609
No show
The repair person is a no show…… I have wanted all day for him…. No Show. Sad sad
Shirley F,
Waynesboro, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695859990017
Dishwasher
The repairman left before the cycle was done running. I went into the kitchen and there was water on the floor. I immediately called him but he said he was at his next appointment and he couldn't come back because the company doesn't want him to work after 5:00.
Pearre D,
Covington, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695859967488
Very bad
Waste of time and issue still not fixed . Technician came with no details
Parameshwer S,
Glen Allen, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695850455175
Washer
Very bad. I am not blaming William. I'm blaming Sears. First you gave me a date to come to my house. And you changed it the same day for a week later. I told youthat the pin on the door brok. The note was on the notification for William. You Still charged me over $100 to confirm that. And wanted to charge me ove $400 to replace a pin that can not cost more that maybe $5. I prefer to but a New washer not from you. Now I know way you (SEARS) went backrupt. I Will but a New ss I said. And as I said NOT from sears.
Maria F,
Aguadilla, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695859938184
Broke my refrigerator
The technician broke the clip to a panel on my refrigerator and now the entire panel is loose and won't go on.
Hyatt R,
Rancho Cucamonga, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695859804113
Not satified
Not satisfied at all the technicians lied to Homeshield and me about installing part and ordering part a complete fraud.
Johnie H,
Kempner, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695859886225
4 tries still not fixed
This is the 4th visit- different technicians- no change- same symptoms- dishwasher doesn't work.
John W,
West Palm Bch, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695851522026
Repair
Came to my house and my item is still not repaired. The company won't reschedule me. It's been 3 weeks
Mary F,
Montezuma, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695851487054