Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Service Tech Called But Couldn't Make It
We waited over a month for our first appointment and blocked out the day. It got rescheduled the day of. Today a week later we blocked the day again, Clayton called and said he was too far away when our dishwasher repair service call got dumped on him and that he had others to take care of who needed refrigerators fixed. We are not going to schedule again and we plan to call GE back directly. We even bought an extended warranty, not sure why if we can never get any service! We don't blame Clayton, it's not his fault that the scheduling system is flawed.
LeeLee & Walker,
Unionville, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936672385
Review
Mike did a great job checking out my refrigerator for the annual maintenance. However, he did not remember being here and ordering parts for my microwave. You canceled my microwave repair and I am not happy with you. I'm quitting you.
Sally G,
Soquel, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695944707571
Oven revisit still not fixed
He did nothing we need a different technician to come out we waited over a month for a second visit - we had it looked out before - it is not right! our oven is not heating or cooking properly and he did nothing - I asked for a new heating element to verify it can still cook properly and he did nothing!!! We want another technician to come out please he recommend do not send him 570473 Please find another technician!
Patricia M,
Scottsdale, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695936592143
Terrible Service
Arturo was a disaster. Showed up 2 days later than the scheduled appt. Online app never reflected the accurate service time ever. Wanted payment up front for services and parts not ordered or performed. Sears should terminate him if he was really a representative of Sears. Poor reflection on Sears and Sears has become an unreputable brand.
X,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860588893
Washer still isn't working
Robert replaced the pump, but when I tried to do a wash after he left, the washer wasn't working right still
James A,
Albuquerque, NMCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860551431
No one showed up
After the tech was supposed to have already arrived I got a call that they do not work on the brand of dishwasher I have. This should have been figured out when the appointment was made as the brand was given at that time.
Gary H,
Stockton, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860511135
Not satisfied
Casket was changed but never sealed. Freezer icing up.
Cheskel G,
Brooklyn, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860480250
Unsatisfied Customer
Awful. Parts were back ordered. When parts came in it was difficult to schedule the appointment. Waited for 3 entire days to get ice maker fixed and it still doesn't make ice
James M,
Selden, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860443447
GE MonoGram Refrigerator
My refrigerator side was overcooling and everything inside was frozen below 0 deg F. So we called Sears. Technician made 4 trip with two weeks apart order and replace Temperature sensor and damper. Within couple of hours temperature on both sides reached above 70degF. Now my fridge is warmer then outside. We called Sears right away instead they reschedule for following week. Today the technician cancelled the appt without telling us why and pushed my appointment for 2 more weeks. I have no fridge to use. Shouldnt they fix it ASAP when the technician broke it. Now I cant use either side. I am living out of Icebox.
Manisha W,
Yorktown Hts, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860385831
LG refrigerator
He accepted our job with knowing that our appliance is LG; however, he refused to fix it because he is not working with LG. Why did he accept the job at the first place? He could have saved us and himself time!
A. F.,
Las Vegas, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860376538