Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No Call, No Show
This technician was a no call, no show. I was notified after 4p, pursuant to an 8a-5p time window that he would not be coming. Yet another full day wasted…
Dissatisfied Customer,
Mobile, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695936831375
Refrigerator
Sorry to say that I am not happy from his service because his all focus is give you maximum estimate not diagnose everything one by one and solve the problem.
Gurjit S,
Jamaica, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695936832719
Nothing done
There was no service provided. 6 times we took days off just to have the appointment xancel or not show.
Brian W,
Coatesville, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695936790304
Terence's support was fine. Sears experience terrible
Terence fines. Sears TERRIBLE!!!. Originally scheduled for 9/22, Sear ordered needed parts late and asked to reschedule to 9.25. Confirmed schedule. On 9.25, stayed home entire day and technician did not show up. i spent 4 hours on the phone with Sears, Sears Home Services, Sears home Warranty and other contract call center people all who promised 9.25 service. Finally, at nearly 8pm at night, a customer service representative admitted that no technician was assigned and they were sorry for my "inconvenience". Next availability was 9.27, nearly 3 weeks after the initial call. The assigned technician call in advance and made the repair in less than 30 minutes. But Sears was TERRIBLE! TERRIBLE! TERRIBLE! Strongest recommendation to avoid if at all possible. Will be cancelling ALL Sears warranties. NOT RECOMMENDED!!!!!
Stephen S,
Raleigh, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695936782994
No refrigerator
First time we ever use the service, We were without a working refrigerator for 3 weeks as we waited for an appointment and once we finally got one only to be told we had to wait for the parts to repair to be ordered. The parts were delayed and on back order. We finally made it to our appointment, in a 4 hour window we were the last appointment, the technician made repairs and the ice maker and water are still not working. Not to mention i could never speak to an actual live person regarding the repairs, its all automated and its terrible. This is the worse service I ever paid in advance for . I regret I have to go through it all again to get the water and ice working.
Sidney K,
Vallejo, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695936782722
Tech was ok but doubt the company could fix a skateboard!
If you're stuck with A&E to repair an appliance you have my sympathy. You CANNOT speak with anyone, schedules are between 8 and 5 so it will cost you a full day off work IF they can get parts! Over TWO months they shipped two parts from a return center. Both arrived damaged. So they reordered, one of the parts showed up but again was broken. Other part never showed up. Going through my warranty company I go hold of AE many times to let them know parts were broken. Repeatedly lied to that parts were expedited, parts were reordered, the tech would bring them. After multiple shots at this they decided it was not worth their time and was now unrepairable.....
Don C,
Bentonville, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695936757891
Technician never showed up
Andy never showed up, never called. Horrible service, day wasted at home waiting for a technician. He is also saying that he called at 2:00 pm - not true. Also, to talk to a person at Sears Warranty is almost impossible. Horrible, horrible service.
Maria S,
Miami, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695936755569
When can I wash my cloths??
Problem was misdiagnosed. Warranty company wants a second opinion. Over 4 weeks with no washing machine which is a Sears machine. Commination with Sears is harder than dealing with the pentagon. Please have someone call me!
Peter R,
Franklin Lks, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936910222
Repair
Bad services
Antonio G,
Mattapan, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936720397
If he's the on that dudnt show or call on 9/15 he's a 0
This was the most miserable, worst home service experience I've ever had. A 9 hour arrival window is RIDICULOUS! After having me wait ALL DAY on 9/15 and no showing you made me wait 2 more weeks for an appointment. we closed on our home today. Sears' ineptitude cost me my claim with Choice- This was a horrible exper
Robert D,
Aurora, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936695127