Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Dishwasher
Issue still not fixed. Have come 2 times, cancelled or no show several times and without a dishwasher for months.
Amanda F,
Standish, MECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695936975212
Washing machine
It's not working was here today. Having hard time getting a hold of him to come back
Susan R,
Wolcott, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936981877
refrigerator solenoid replacement on 8/18/2023
Valve leaks all over the kitchen floor. Sears Home Services will not stand behind their work or take responsibility and make it right. I would never recommend Sears Home Services. Never.
Steven Pascoe,
San Marcos, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695936969198
1
Not good! He didn't even take his tools. Out Like other sears guys would.to look at stuff to see if there was a problem.with our refrigerator! so I am not happy! With today service! And I have been a customer with Sears my whole life!!
Harold W,
Dupont, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936965346
Why show up?
Technician showed up, did nothing but sit in his truck for 35 minutes and then left. Nothing was done!
Robert S,
Kenton, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936953026
If I could only give 0 stars...
The tech was rude, complained about his knees and other physical issues while he was here. He left trash all over my basement. He never reattached the light inside the dryer so that is still not working. Since then the appointment to fix his error has been rescheduled 4 times. This man is not who you want as the face of the company.
K,
York, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936938228
Problem not fixed--ice maker still does not work!
James came and worked approximately 20 minutes. Stated the water line was clogged with frozen ice. He removed a piece and said it was ready to make ice. He packed up in a hurray and left. After 4 hours, no ice. I called the 800 number and now it seems that it will be Oct. 10 before we can get someone to fix the ice maker. We have paid the Master Protective Service Policy for many years with Sears. We have used it few times. I do not find the wait of 12 days for service to fix a problem that was not fixed the first time acceptable.
Robert W,
Temple, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695936935985
dumber than a box of rocks...
Could not find model number or serial number on our microwave. yes she would have had to pull it out to look at the back of the machine. A quick question with google and it told me where to look with pictures...
Eric C,
Sparks, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695936923408
Unhappy customer
I have had 2 of your techs. come to my home and it appears the first tech mis-diagnosed the problem. After wait ING 2 weeks for another appt. and the installation of the part I paid for, my fridge still doesn't work. Now I'll have to wait for a recall.
Dennis J,
Kokomo, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695936909766
Waste of time
Terrible he was here five minutes said it is a venting code and they don't fix vent issues. Even though that was explained when appt booked. Told me to call someone to get on roof and look at vent even though only 7 months old. Waste of trip and I want my money back since he did not do anything except Google the code. He didn't even bother to test to see if it was a problem with dryer electronics or anything just said vent issue.want my money back he was here 5 minutes
Shawn K,
Cherry Hill, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1695936854355