Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Happy
Very efficient and helpful ! Very good explaining the situation of service being performed..
Michael L,
Grand Rapids, MIWash repairman
Tha repairman was very knowledgeable, I appreciate that,thank you,he know what he doing
Loretta M,
Forrest City, ARWarranty semi-annual furnace/air conditioner inspection
My technician is a very experienced professional with excellent customer service and work skills. Thank you so much! Sharon Patterson
Sharon P,
Jacksonville, FLKaleb was professional in every way.
Kaleb was excellent. The AI being used on appts and tracking in terrible! I had appt last Friday and no one ever showed and there was no way for me to talk to a person because of the AI. So I had to redo another appt and that is one Kaleb handled today. Here again, the system used gave me wrong arrival time by over an hour. Frustrating. Again, no way for me to talk to a person. AI is not working in this service environment.
Felton S,
Westfield, INRefrigerator problems
Our refrigerator has an issue with the filtered water dispenser and a leaking water valve in the back. Edward did a thorough inspection and diagnosed the problems quickly. He was accompanied by a trainee who appears to be on track to be a really good technician. Edward called FAHW to get a parts approval; however the approval codes he was given were not accepted. I will have to call the warranty company and they will have to order the parts. We'll see how it goes. We were impressed with Edward and his trainee Kash (?) and look forward to him finishing our repairs.
Charlie R,
Toledo, OHServices
Technician thoroughly checked the system. Happy with the service. Thanks
Padmakumar T,
Orlando, FLexpert repairs
Alex provided expert repair service for two frigidaire washer units that had leaking systems. He is friendly, knowledgable and highly efficient. Could not ask for a better person to handle the repairs while keeping us fully informed of the progress. if 10 stars is a top he deserve 50
Michael S,
East Hampton, NYHe was great
He explained everything thoroughly and was very informative. I appreciate the help
Roberta U,
Deltona, FLFridge repair
Don is very professional and knowledgeable. He take his time in explaining and gives information in very simple way.
Rola S,
Bloomfield Hills, MIGreat
Helpful, on time and knowledgeable. Made sure my service issues were resolved.
Alicia C,
Adamsville, AL