Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
No one showed up!
4th service call and this time he didn't show up! Wife took off work 4x for a washing machine repair. Still not fixed and they call to say it's unrepairable after the 4th time.?..?
Thomas V,
Jordan, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695945930901
G. E. Refrigerator Repair
On June 14, 2023 this same technician came to our home to repair the same issue. We had food loss, the bottom freezer was not working, and there was no working ice maker. He ordered parts. We received some parts, some wrong parts, and some parts went to CA. We have complained for months to the warranty dept. Another company came and never returned. 3 months later, here comes your guy (again) and the problem is still not fixed. He does not remember coming to our home 3 times! Seriously??? What kind of business are you running? He said he would be reporting the problem to his manager. Can you please forward this to his supervisor?
Troy and Nedra Powers,
Hattiesburg, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695945493228
Fridge not working properly….AGAIN
Fridge was working when technician left. Two hours later nothing is working again. He told me if problem occurred again to push button at top of fridge and everything would work but nothing is working, no water, ice, no lights inside fridge.
Faith D,
Henrico, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695945469185
Alta Kavanaugh
Martin was very unpleasant and rude. He did not fix the problem. He refused to wear a mask when I asked him to and threatened to leave 3 times. No person to person skills.
Alta K,
Idyllwild, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695945463088
John has not been here!
I have not seen John, the package with the hose and valve arrived a week ago. I have had 2 scheduled appointments for a Sears repairman. No one has been here. I have recommended Sears to a number of people. I will not make this mistake again!!!!!
Elmerree B,
Vicksburg, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695945392630
I would give your tech a zero, if I could.
Your tech was the worse one that have ever been at my home. He didn't want to do the work. He lied about my have rode a in my home, it is not true. I have contacted the pest exterminator company that I had and all of them said that they have never found any rode a in my home. I have constantly had my home serviced by an extermintor companies. Plus he left my dishwasher where it can cause me to trip and fall. I had to go outside and ask him to come back and do what he needed to do to make it safe for me. I told him that he just can not leave the dishwasher like that. Then he came back inside and used a tape that did not work, then he asked me to put something against the dishwasher to hold it in place. He was very unprofessional, asking me to put something again it, which could cause me to fall and injury myself. At my age I can easily fall and I told him that, but he did not care. If sears doesn't do something this accident about to happen, then I will have to file a lawsuit against Sears. Choice warranty needs to make sure that sears does what they need to do to make sure that I am safe. That is the least that they can do.
P.K.,
Fayetteville, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695945370351
Terrible!!
He comes on chewing his gum with his mouth open Very unprofessional And he didn't come to a conclusion and gave me followup as to what should be done next
-,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695945325595
Worst service ever
No one takes care of the issue and transfers 1 to another. I tried to find the direct information to get it fixed no one helped
Ebubekir O,
Pflugerville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695945261859
Not able to contact ANYONE!!!
George is great and gets 5 stars from me. He has come to my home before. Unfortunately, if you have a problem, there is no way to contact anyone. So, Sears home service and A&E get 0 stars! There is no phone number you can call that will ask if you had a problem with the service. All automated and useless unless you want to schedule service. Very frustrating when there is water all over the floor. Why is there no real service person to call? You spend enough for this.
Kenneth H,
E Longmeadow, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1695944998433
Dryer
Did nothing to resolve the issue it's still not drying
Malinda B,
Capitol Hgts, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695937262171