Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
NO SERVICE PROVIDED
Technician didn't show up to my property for appointment and didn't call me
Elena V,
Palm Coast, FLCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1769811030444
Sears appliance service is useless
Sears made a contract with us to maintain specific appliances and has renewed on their side of the contract
Tim T,
Yoakum, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1769811008542
The issue is not resolved
I couldn't gage Audrey's work as the issue is not resolved. My room temperature is neither heating nor cooling. The thermostat keep showing preheating to 72 for many hours and not changing at all
Narotham G,
Orlando, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769725130060
Customer service
Unfriendly when asked a question. Seemed he did not want to be there.
Zoraida A,
Corpus Christi, TXCustomer service response - Zoraida, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1769640844962
Very bad
I alway have problem with this tech Because of this person i have wait a other day for a other tech to come out
Jamie G,
Phoenix, AZCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1769640511294
Machine still bromen
The machine is still not fixed and the technician left. This is the third time I've had you guys out there to fix the same problem and the wrong parts were ordered. Very unhappy customer
Andrea P,
Los Angeles, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769663408382
Couldn't detect the issue
Told we need a plumber to fix the issue but .. electrician from different company fixed it .. there was a defective part which other electrician fixed it .
Venkata V,
Jersey City, NJCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1769640479821
Didn't actually fix or quote me anything
My washing machine is still very noisy and stops randomly throughout the cycle. I think it is also causing my clothes to get torn up
Demarus A,
Memphis, TNCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769638231741
No Show, Again and Again
A few minutes before arrival time, I would get a text saying no one is home and then I would see the truck go past our house. Then I had to reschedule. Same thing happened again and again. I had to get in my car and be ready to chase him and then he saw me and pulled into the driveway. This happened over a period of two months. I had to spend a lot of time and then had to close the service request with Sears and go to another provider who did a great job within a couple of days.
Srinivas N,
Acton, MACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769637734501
Refused to complete the service request
August 2025 seats informed us no techs were available to complete our repair and our request was canceled and we were told to find our own tech. It took us about 4 months to get a tech out. The 3rd party tech fixed the heat strips and the disconnect but found a leak in the reversing valve. Travis was at our location last week promised to order the valve however when he arrived today he did not have the valve and said that sears doesn't work on units after a 3rd party was involved even though sears is the one who told us the only way to get service was a 3rs party. Travis refused to allow us to speak to his manager or let us call his manager to try and get the approval while he was on-site. Worst experience EVER! MY MOTHER IS OLD AND ITS COLD AND HE WAS NOT HELPFUL AT ALL!!!!
Jackie R,
Chattahoochee, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769560870097