Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
0 stars - Not happy - waste of time and money
0 Stars - Not happy at all with the service. Technician barely look under machine, determined the problem - suspension rod broken - looked up a part on his phone and told my wife that it was not possible to fix it because there were no parts for it. As soon as he left, my wife went online and bought the suspension rods - on the same site apparently. So thanks for wasting my time and money with this technician. NEVER AGAIN! Maybe I should get a job with you guys and pay me to drive around and take advantage of homeowners… just unbelievable.
Hudson,
Mahopac, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696023112589
Washer
Basically he just gave us an opening of why the washer makes a grinding noise, dosent spin as fast as before, and why the clothes are still wet at the end. So, no issues was resolved. He did not open or check under the washer. I will be calling my insurance to open a new claim.
Eduardo I,
Fillmore, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023124126
Horrible Service
Donald W. came out on 9-27-23 to replace a water pump in my dishwasher. He called me stating that no one was home. I ask him to knock harder because someone was there. He raised his voice saying "I DID KNOCK" so I could tell he really didn't want to be there, he was acting like he was ready to leave. So I called my tenants and they let him in. He was there for exactly 5min and stated that he can't remove the dishwasher and I needed to have it removed. I advised him that he can lower the legs on the dishwasher and unscrew the top screws in the bracket connecting to the countertop and it will slide out. He refused to even attempt to do that and said I need to remove it. I advise him that its his job to do it. He then got very nasty and argumentive. Yelling and threatening my tenants. So I said I will do it and remove the dishwasher myself. It took me less then 5 minutes to do. After I removed it. He stated he had to leave and will reschedule for Thursday 28th. He returned and replace the parts. And he didn't screw the bracket back to the countertop or level the legs back to the floor. He just left the dishwasher unsecured. He didn't even put the bottom cover back on. I took pictures as well. The worst experience I have ever had dealing with a repair company. If he represents this company. I see why you guys have terrible reviews. I will NEVER use this company again. It's impossible to even contact anyone by phone to let them know how awful their techs are. I can't even give this company a 0 star review Thus company is worst then 0.
Ronald D,
Lanham, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1696032915975
Service sucks
My wife originally called in August and was given a service date of Sept 12th the service tech came and diagnosed a faulty temp switch and ordered the part and said it should be 2-3 days for switch to arrive, and set a date for the 18th to install the switch. I received texts saying that tech would be here next day!! The 18th arrived but no tech. We tried to call service but got automated messages and no help in finding out about when tech was coining. The tech that was here left his card so we called him, He said that he quit working for Sears repair that its wasnt worth what they were paying!! My next was to call and reschedule to have switch installed on Sept 28th. The tech came today and was done in less then 45 mins. I find this totally unacceptable, we had to throw away everything in the refrigerator. Even the tech that came said that sears treats them horribly and if they keep it up they wont have anyone working for them. We took the contract so that's this wouldn't happen! Im seriously thinking about not renewing it. Whos gonna pay for all the food I lost, why wasn't I notified that my appointment on the 18th was not going to happen when i understand that the 1St tech quit right after diagnosing the bad switch. Please call or email me with a resolution on my loss of food and use of my appliance due to your inconpatance!!
Barbara N,
Westtown, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696031386955
Would not want him for my doctor. Not thorough.
There were not any live roaches only dead ones. That's not the problem. The right burner that has not been working has been coming on at odd times. I was not satisfied with the repairman. Please do not send him back again. Last year he worked on my washer and said that he ordered the parts and never came back. This year I called about the washer repair and Randal came out and ordered the right parts and fixed it. I want Randal to always fix my appliances. Do not send Eric to my house. And I would like a 2nd opinion on my range. Mahalo
Ruth D,
Makawao, HICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696023086419
Washer repair
The repairman was very rude & refused to talk to me, the owner. He just told my caregiver to repeat what he said to me. He is unfit to do repairs, due to age, & condition. He didn't want to wear a mask or wear booties. He left right away, saying I need a plumber. I asked for a referral, because already had a plumber tell me I that I need washing machine repairman.
Rosalind E,
Canoga Park, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696031355029
Poor customer service
The technician fixed the issue, BUT I did not like his customer service. The first time he was here to check the issue he was so rude and hostile. Today, the second time he came, was a bit better. Overall, I definitely would lot want him back to service my machines, solely because of his horrendous attitude. His snarky remarks made the whole experience so uncomfortable. Someone like that shouldn't do this for a living if he hates to be around people so much as he shows it.
Kenis M,
Northridge, CACustomer service response - We would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1696024086115
Ice Maker Repair
Since the new ice maker was installed this afternoon there has been no ice deposited in the bin. Please send someone who knows what they are doing to repair this ice maker.
Delinda Lough,
Sherman, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695947169931
Unprofessional
I was at work and my wife was at home. My wife was the one that had to deal with Mr. Jimmy. Mr. Jimmy called me so I can explain the issue I was having. He asked my wife if the refrigerator has been worked on before and my wife had to call me to find out and when I told my wife yes and what was replaced my wife told him exactly what I said and he had a disrespectful response to my wife. He never called me to tell what was wrong or what he did. I would have liked a call back telling me exactly what he did and why i was having issues. Very unprofessional.
Mario R,
Hazel Green, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695946610132
WHO!?
NO ONE SHOWED! I have NO IDEA who "Bennie" is! My wife and I cleared TWO DAYS of work for YOUR convenience! I'm GLADLY spreading the word about Sears "Services!" I've lost time and money. Bennie submitted an invoice that the work was "completed" and there was "No Sig Per Customer" ALL a LIE! NO ONE came to our house for service! BBB will be notified along with all the paperwork!
JDH,
Galloway, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695946304717