Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Never arrived.
As if this review the tech never showed up. Pretty pointless to send a review when the individual never showed up. This is also the second time I have been told to stay home basically from 0800-0400pm and have no one arrive.
Progress R,
Mcdonough, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696023179143
Not satisfied
The repairman didn't try to repair the dishwasher and makes a receipt that doesn't show the deductible I paid. Seems like a scam. Will be checking what my options are for getting my money back.
Kimberly C,
Starkville, MSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1696024220681
Refrigerator repair
It started when I answered the door he had an attitude He was rude and condescending He didn't even test anything He argued about everything We had a video of the hideous sound and he said he didn't hear that sound yet he had it unplugged He didn't want to address my concerns at all
Dana Chapman,
Pahrump, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696024151965
Washer us still broken
After technician left we stayed a load, water would not fill, loud screeching sound and than burning smell. not fixed
Krista E,
Stockton, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696023156358
Fail
Despite the Serial number being on the materials directly above the dishwasher to be repaired (a copy of the previously submitted repair from APRIL of this year, which didn't fix the problem) and being on the repair ticket submitted for THIS scheduled repair revisit, David told our roommate he couldn't complete the work because he couldn't find the Serial Number. This, "Fail" is the essence of this zero service provided review. Do better SEARS HOME SERVICES WARRANTY - what exactly is it that we pay your monthly fees for????
Deidre R,
Winter Park, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696023152429
Would not recommend
Not a great way to start the day. The technician was very rude and condescending. Would not recommend.
Shanee F,
Clinton, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696024111981
Two weeks and our refer is still not cooling properly
SEARS: here's the Order Number: 000708841327836 On the last service call, I reported that Raymond was great, but Sears Home Services was horrible. I can now add Raymond to the horrible column. Our refer is still not dropping into the right temp zone. Right now, it's at 50 but set to 37. I have photographic evidence. We have the vents adjusted the way they should be per Raymond's first visit on 9/22, which was originally scheduled for 9/18, but they couldn't do it that day. The woman who called said we were rescheduled to 9/23. After much to do, she agreed to squeeze us into 9/19, 8-9. No show; no call. I went online and manually rescheduled to the 22nd, which was the earliest available. Why wasn't I given that day as the default??? Following Raymond's visit on 9/22, we felt confident everything would be fine. It was just the way the vents were adjusted. However, over the course of the weekend, we came to the conclusion that it was not cooling to the set temp and scheduled a follow-up on 9/27 (the soonest available). When Raymond visited on Wednesday, 9/27/23, he claimed there was nothing wrong and did it condescendingly. As mentioned above, I took photos this morning as evidence that the fridge temp is at 50 degrees and the set temp is at 37. I had unexplained and severe stomach issues starting Tuesday night and continuing all day Wednesday. I'm not saying it was because of something I ate from the fridge, but it's awfully coincidental. Example: We feed our dogs a raw diet that stays frozen in 5# chubs. We took a chub out two nights ago to defrost in our small backup fridge, and last night it was still frozen with very little give. Last night, I put it in the bigger kitchen fridge, and this morning it was completely thawed! I had to immediately parcel it out in storage containers and get it in the small fridge ASAP. Not good. It was my goal but it usually takes a couple of days.
Jim N,
Tucson, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696024066501
It's still broken
A & E has been to my house SIX times to repair the ice maker on the refrigerator door (July 20; August 2, 17, 23; September 20, 28). After 6 attempts, I'm worse off than before they started. Now my freezer doesn't work and the ice maker in the freezer doesn't work. And their answer is to send someone out again!
Kathryn C,
Cheboygan, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696023145285
LG refrigerator
I asked the technician to leave your company information so that I could have warranty company approve your repairing the LG refrigerator. He did not leave it. It's as if he doesn't want to do the work.
Mildred R,
Jamestown, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696023152492
Refrigerator repair
Refrigerator is still not working correctly. The technician failed to shut off the icemaker button and it still isn't working because the icemaker button will not go off. Unit is silicone shot from previous repair. This is unacceptable on how your maintenance company came in and out it will not defrost the icemaker we just tried it. This is your job to fix this icemaker. For the record the filter is 2 months old
Anthony P,
Staten Island, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696023125423