Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Really less than one star
Technician was VERY rude when entering my home. Wanted me to sign form that I didn't agree with. Didn't do any repairs to my washer! I now have to try to make another appointment to have washer fixed. Very inconvenient and costly to continue to go to laundromat! Please never send this person to my home again!! What good is warranty if you don't stand by it! Why am I making monthly payments for this?
Nandina J,
Wichita, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696105763176
John
The worde tech ever he has should wed me until 8 times teying to fix my doshwasher i will never use sears again i would reconsider using him as a tevh he is very bad customer service for srars
Ann G,
Florence, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696032204384
Dryer
Very rude ...and short that's very unprofessional when ask about price difference he said "I could not install the parts for you" the first tech quoted 350.00
Anita P,
Garden Grove, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696032156348
30% extra trip fee charged
I was quoted 99 diagnostic fee and was charged 128 was not given any explanation Will never use again will give negative stars if I could
Meghna S,
Waxahachie, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696032121430
Nice guy but…..
The technician was a really nice guy but u fortunately he did not fix my problem even though he said he did
Gina M,
Staten Island, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031970691
Poor service
It's taken 2 weeks to get washer worked on and it still doesn't work and can't get hold of anyone or get anyone to call us back. Initial repairman was suppose to work on washer on Thursday and low and behold his truck broke down and he couldn't come out then we get the guy today and he didn't get washer fixed
David B,
Mulvane, KSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031534776
Refrigerator service
Fault in the fridge not detected correctly due to which brand new compressor failed and then some parts were needed that were deemed as additional and were not covered under warranty!! Absolutely disappointed in the service!
Abedin A,
Glen Allen, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031508169
Cancellation without any notice
Waited from 8 AM until 5 PM for the tech to show up as scheduled by Sears. No one ever showed up. I called the "help" number and spoke to a foreigner with a thick accent who was very difficult to understand. She told me that "Oops, no tech was assigned..." to come to the appointment which Sears scheduled. This outfit is a joke! I have nothing to say about the tech who showed up the following day. It wasn't his fault. If I had cancelled or not been home at the appointed time, I would have been charged a service fee. Sears should pay me a service fee for my entire wasted day.
Curt Chaffee,
White Cloud, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031502116
The worst customer service.
I waited all day Saturday and no show. I waited all day Wednesday and tech arrives at 5:00 pm and then tells me he can't work on sub-zero freezer.
Nicholas C,
Oak Brook, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031484095
Never showed up
Never showed up. I didn't get any call. I got nothing. Your rating is a ZERO. I got the text saying you would show up. I got the emails saying you would show up. I got the bill that looks like your service guy went to somebodies house and performed maintenance on a furnace. I would love to know what house
John B,
West Chester, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696031445673