Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Did do what I asked
The technician was good but I asked Sears when scheduling that I wanted my upper oven checked as well and he obviously didn't get that message. I was also charged double what I was quoted. Will never use Sears home services again!
Doreen D,
Delaware, OHCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696281003024
Bad service by technician and deceiving.
Experience was very bad, technician was deceiving when he made me sign on the electronic forms. He only explained in his own words what I was apparently signing and he did not show me the actual forms. When the forms were sent to my email I noticed that the forms were not what I was told they were when I signed. The forms were rather a release of any liability for SEARS and the technician. I felt that the technician was not truthful and very deceiving.
Rosalio Q,
Brownsville, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696280982876
Not friendly
Was not willing to listen to what the customer had to say. Also was in a rush to finish the job. Left while the washer was still running and said everything was normal. Will need to put a ticket again to have another technician come out.
Anonymous,
Warrington, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1696280958573
Dryer vent left dislodged and dryer still broken
This was my 3rd appointment scheduled for this repair and now I will need a 4th. Very disappointed with Sears lack of customer service (have called, emailed, used the online chat bots, social media messaging - never able to speak with a human). First appointment was to diagnose and order parts, 2nd appointment was a no-show, 3rd appointment with this tech seemed to fix the machine but once I put clothes inside it squeaked as if the metal dryer parts were rubbing against each other. Then I noticed the vent pipe to the exhaust was dislodged as well as if he must have shoved the machine back into it too hard. More upset about the lack of customer service support than the poor repair job.
April S,
Philadelphia, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696110762414
Poor service waisted time and money
The te hnician Arkady quickly "established" tgat my cooktop could not be repaired wothout any attempt to find parts elsewhere or any meaningful advise he was apparently totally disinterested in helping me but made derogatory commwnts aboout our kitchen cabinrts. Do not go with sears - just pure waist of time and mo ey.
ES57,
Boston areaCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696110754696
Clueless, very nice person
Talked about washer problems checked nothing ran through cycle with no problem. Our insurance company sent a tech who was great, he checked the electronic valves with a meter for accuracy was very knowledgable, felt good knowing the valves were operating correctly.
Steven D,
Downingtown, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696110741996
Blackman and SHW
Totally unsatisfactory. It has been over six months and 6 technician visit to resolve the refrigerator issue. Has not been resolved. The last visit was to plug up the vent holes in the area of freezing. One earlier suggestion was not to put food back there or we are putting in food to be refrigerated wrong. No repai and no determination it cannot be repaired. Understood that after four tech visits and not repaired =-Replace.
Patrick B,
Sandia, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696110696804
Dryer repair
Dryer did not get fixed. Same issues after repairman left
Lynn M,
Franklin, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696110728968
Worst experience ever encountered by a company or technician
We scheduled a fridge repair-which was making incredibly loud thumping noises. So, loud we could not hear our TV and it was giving us headaches. We turned the fridge off. When the first repairman came he could hear the noise but refused to do anything b/c the unit had not been plugged in for 24 hrs. We waited another week . This repairman-Raymond T was not in our home for more than 4 3 -4 minutes before storming out. He told my husband that it was normal for the fridge to make that noise. My husband insisted that we have had fridges all our lives and that loud thumping was not normal. The technician informed him that he went to school for this. My husband started to say that maybe we needed to ask someone else. The repairman stormed out of the house claiming no one talks to him that way! What is equally frustrating is that there is no way to talk to anyone at the company. We have been trying to reach out for a week now! The number for the company puts one on a loop that never leads to talking to anyone! The chat makes you choose an option-none of which fits our problem. After 3 weeks with no fridge, we finally went and bought one. Then we received forms from the company that we had supposedly signed. Not our signature! It listed an estimate that we declined. Raymond NEVER looked at the back of the fridge where it was making the noise. We certainly hope the company receives this and a real person gives us a call!
Christy O,
Tucson, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696109548728
Dryer repair
I would rate my technician a five star. I would rate my overall experience a zero. It took 6 appointments(4 no shows) to get my dryer fixed.
Ila W,
Redding, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696109531028