Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not good
I have been waiting for over 8 months for a replacement unit. It had not worked properly in 4 years. I have been trying to contact you all since August.
Betty W,
Birmingham, ALCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696282360909
Repairs not completed
I was told my ice making was repaired and would be working in a couple hours. My ice making never started working .
John F,
Garland, TXCustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696281720865
Incompetent Repair Service Broke Combo Microwave/Oven
John was not the original service person assigned, but came along with the original service person the last two visits. In August, we called Sears as the handle on our combo microwave oven door had broken, as the screws had broken off into the door unit. The microwave and oven still worked. The same service person came to diagnose the problem and after taking off the door, advised that a new handle would have to be ordered, to which we agreed. The next day, when we attempted to use the microwave, the user interface no longer operated correctly as the start button did not light up, making it impossible to use the microwave. The oven, however, still worked. The same repair person returned and was made aware of the new issue. Problem diagnosed as an issue with the user interface board and advised we had to order that part. The oven still worked. The next visit, the same repair person returned with a partner and removed both the microwave and oven doors, as well as the user interface. After replacing the user interface, the issue was not resolved and now the diagnosis was there was something wrong with the sensors where the latches of the microwave door close, so the user interface is not sensing that the door as closed and thus, would not allow the microwave to start. He then removed the new interface and put the old interface board back in place and advised that they would order the sensors. That evening, the oven now would not work, giving off a C-A2 code. The same person returned, with John, and now it was the cooling fan that was the alleged problem. Same person returned, with John, and cooling fan did not have right component, so had to order it. Same person returned today, with John, and could not fix the issue, so advised us the company said they would not schedule any more services and just to refund the money. Two months later and 6 service calls later, we went from a broken handle to completely broken appliance. BBB Complaint filed.
Lawrence P,
Springfield, NJCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696282342138
Given run around
Service person came in with no tools to evaluate dishwasher - wanted to run dishwasher which had previously flooded kitchen. When told that would cause more damage said to "get some bath towels." Homeowner refused running dishwasher due to previous damage from flooding. Service person called technical support for instructions was told to pull dishwasher out, took several screws out then tried to forced dishwasher out, removed some more screws then tried again, tried to use a wedging tool against cabinets to pry it. Was unsuccessful and asked homeowner to sign waiver that there may be damage to cabinets. Customer refused since the dishwasher has been taken in and out previously without damage. Service person left and dishwasher evaluation has to be rescheduled.
Richard S,
Danville, VACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696282314858
Please fix it
This issue has been going on for 4 months. I hope this time it works. The tech that always comes out is nice. He thinks the company should replace the washer, but they won't. Sad. Poor customer service from Sears.
Paul T,
Westwood, MACustomer service response - Dear Paul thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696281692017
Refrigerator repair
This company cancelled 3times via automated call, after I missed work each time, waiting from 8 am -5pm, appointments that they scheduled to repair my fridge
Rhonda A,
Cleveland, OHCustomer service response - Dear Rhonda thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696281668503
Dishwasher repair
He did not know what he was doing scratched the door to the dishwasher in several places. I have pictures,
Tracy C,
Overton, NVCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696281650888
Washer
Call five times to , didn't keep there word. The are going to credit me for the washer because it cost to much to repair I have been with the company for a while. I don't feel like I was treated fairly.
Jo H,
Fort Mill, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696281641328
Refrigerator
My refrigerator is still not working. Ice is not working and tempatures are still high.
Charese M,
Deridder, LACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696282285656
Still broken
I had a tech come out to the house spend two minutes looking at my machine then left telling me we could not do anything until we ordered the part. 10 days later a second tech comes by installs the part and leaves. I run the dishwasher for the first time and it still leaks all over the floor.
John M,
Silverdale, WACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696281605019