Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Was not impressed
Service provider first sat in your front drive for 20 minutes did not announce him self or why there not until wife opened garage did he come out. Came in garage told wife he had to call on freezer to see if covered under home warranty then got off phone walked out of garage got in truck sat in drive another 30 minutes. Did not touch freezer. Hopefully next tech will have better customer service explaining better what was happening and why. Not impressed at all.
Robert W,
Chambersburg, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696284262926
Dryer
No Experience. The Tech didn't want to do the job.
Juanita I,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696284116175
Didn't spend the needed time
Hector was very cordial but did not wait to see the leak. It started leaking as soon as it left. Told me to reschedule and he would come out with a helper to I stack. That was not the truth. He did not come out. I have to wait for someone else Very very disappointed
Robert B,
Flagler Beach, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696284096481
Tech never tested , said it was done, took payment and left
The problem was never fixed. Tech left without testing the issue. When I ran the washer after, the same issue is occurring.
Lee T,
Washington, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696283964681
Couldn't figure out the issue
Technician replaced a part they thought needed to be replaced but issue persisted. He then decided that the oven does not have 220 coming in so the oven cannot heat up. I told him the oven was working for 8 years and had the proper electric. He just packed up and left.
Y l,
Lafayette, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696282817188
4 year old refrigerator unrepairable
Technicians tried more than four times to fix our refrigerator. This last time the technician said it's unrepairable, start looking for a new refrigerator! What is Sears going to do for us? It's near impossible to get a live person on the phone, and then they just want to set up another service call. We are not only out the sizable cost of the refrigerator, but the cost of the service call and the cost of a lot of spoiled food. Very very unhappy!! Unfortunately, I can't rate a zero.
Mark W,
Martinez, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696282794129
Repair dishwasher
It was not fixed. He gave me an excuse abhor my water heater. I have never had this problem. Extremely disappointed in Sears
Connie G,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696282771725
Saucer
He couldn't find the problem because it wasn't happening then, but he was sure it is the compressor because he's changed so many out. I have wait till it goes out again and I lose another refrigerator full of food.
Saucer B,
San Angelo, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696282749752
Repair Micro oven door
Made too many phone calls to set up service date. Repair man here today ,4th time to replace Microwave Door and the new door today is broken. Reordered again. Also your phone system is almost impossible to talk to a person ( NOT A COMPUTER) and the wait time is way to long.
Bob G,
Friendship, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696282716562
my machine won't run at all now!!!!!
Very dissappointed, did not run the machine through a cycle, or he would have seen that it isn't working now!!!Tried calling your escalation department several times, when the hold is over the phone hangs up!!I Will be filing a lawsuit against this company!!!!!
Mary K,
Oneida, NYCustomer service response - Dear Mary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696281773582