Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
You stink
You made it worse. The refrigerator was cooling at least a little before he came. Now it is room temperature.
Joseph E,
Hoover, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696368842280
AHW
Mr Thomas Grice died in 2013 His widow bought the AHW Service after his death and pays the payments . Claim 8/11:23 job completed 10/02/23 . Roxanne Grice will cancel this policy and will not recommend this company. The first service. Tech Carlos won't get off the phone. The next tech was helpful neat and on time so that I could leave work without a problem . The whole point of this is my husband has passed away and you sent parts to the house in his name
Thomas Grice,
Cheraw, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368851914
Washer repair
Washer still needs repair! Problem wasn't resolved! This is a first time that more repair was needed.
Gerry B,
Humboldt, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696368827664
Oven Repair and Dryer Maintenance
Most of the Repair Men that you send are Courteous and Friendly. Daeton was different and made me uncomfortable. I will not have him in my home again.
Karyn Hahne,
Colleyville, TXCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1696369905720
A&E is the worst
The tech was Ok, he had to reschedule me due to being over booked, but sucked because i was waiting for him on a Thursday. But the company is just bad. Real bad. Customer service is bad and their website/ telephone platform is useless. Its confusing and make it impossible to talk to someone
Tonya T,
Rch Cucamonga, CACustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696369872534
Service lacked standard performance
Adam was unprofessional and deceptive. Was combative with warranty service rep instructions regarding payment protocol and following assignment schedules. Notations entered in his report was inaccurate, not authorized by me. Service was not performed due to different parts previously ordered by another technician. Adam took the parts refusing to let me returned the parts myself.
Wilhelmina B,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696368829784
Did not thoroughly fix it
They thought it was an issue with the coins, but they did not run a full cycle before they left. We just ran a full cycle and it did not work. Need to return to do further work.
Anya M,
Prescott, AZCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368812357
Microwave not working
Choice Home Warranty called you to fix my microwave. Many strange things happened on your end. I got confirmation of 2 different time slots for the technician to arrive. (10/02/23) All the same date but one in the morning and the other the afternoon. Technician came in morning and stated he fixed unit by replacing fuse. That evening Microwave again did not work (same symptoms as before fuse replacement) Still not working. Then I received my third phone call at 6:10 PM (same day in the evening) 10/02/23 I received another call stating the technician would be out between 2 and 4 p.m. on 10/02/23 (the same day as the initial visit and way past the assigned appointment scheduled). My microwave does not work, and the process you use for informing your clients about their upcoming appointments is broken. Additionally, the emails I received were numerous and stated that you could not fix the microwave without ruining the floor? Not sure who signed that paperwork. Signature is different that other one. It is a built in and I NEED MY MICROWAVE FIXED!
Carol D,
Manteca, CACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1696369729113
Poor service, no stars
He was in a hurry when he got here to leave. He already thought he had the diagnosis before he walked in the door because my wife said she had tried to melt butter in the microwave. His automatic assumption was that she left the foil on the butter, which she told him she did not. He was not willing to look inside the microwave, he lacked professionalism and an attitude of customer service. He just wanted is fee without any diagnosis, without looking inside of the microwave itself, And I had to ask him to show me what was wrong with the microwave. He was unwilling to even do that. Unfortunately, it was a complete waste of money. He said that fixing our microwave would cost as much as getting a new one, and walked in, deciding that we needed to do that first.
Benjamin S,
Martinez, CACustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696369681968
Poor
Poor service never show back up. By 5pm. Have to reschedule do not won't him back at my home. Lost a hole day of work.
Katherine T,
Los Angeles, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368727852