Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Closed ticket before microwave fixed
Technician did not completely check the installed parts to make sure the microwave was working before he closed out the ticket. Causing me to have to call the warranty company back again.
Norma R,
Adams Run, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769823227295
Work closed as complete without fixing anything
The refrigerator was not fixed and he got my signature in something without telling me what it is and was not very clear about what will happen next. Then I see that my service request from American home shield was closed as complete. This is a very bad customer service experience from Sears.
Mukul T,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769823211609
Horrible service
Just got ripped off. Have a Bosch oven that needs repaired . The issue was that the outlet on the oven shorted and needed service . Because the tech couldn't find the oven in her phone database , she said she can't fix it. Wasn't her more than 30 min and didn't take apart the oven to look at it . Complete joke
Andrew G,
Santa Fe, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769823123291
Very Poor Service
No communication at all. Leaving without proper root cause and next steps on the issue. Our home is not heating on a winter storm and freezing temperatures week and this is the service we get. Glad we have insurance and not paying an obscene $200 for diagnostics!
Tracie M,
Hackensack, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769823192796
Unethical
The technician tried to sell us the cleaning service. When we refused he claimed the water damage to the furnace.
Therese F,
Arlington, VACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769812127120
Need a better Behavior and Incomplete Repair
The technician was not polite and became irritated or tense very quickly. I had to repeatedly ask him to fix the hood properly. He claimed everything was fixed, but when I turned on the oven fan, it made a loud noise. As a result, he had to take the hood down again and redo the work. During his first visit, he said the parts were incorrect and needed to be reordered. However, on the second visit, the same part was delivered and installed, which was confusing and concerning.
Sundaramoor K,
Livermore, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1769812066307
problem not fixed
Nice enough guy. He rerouted a drain hose ... I think. Started the dishwasher and instructed us to let it run the full cycle. Charged us $160 and left. 10 minutes later, water was running all over the floor. Unable to contact anyone to reach out to him so that he could return to solve the problem he was hired for. All contact numbers could only make a new appointment. very aggravating.
Cynthia L,
Bullhead City, AZCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769812033003
Highly disappointed
It was not a pleasant working with Sears and Jeff in particular. Even after multiple visits and multiple parts ordering, he was not able to resolve the issue. The biggest annoyance was that he scratched the wood cabinet by the metal edge of microwave while putting it back in, and also damaged the screw holes of microwave frame. I have pictures for proof. I would not be recommending Sears and will be letting AHS and BBB know.
Shashank A,
Dublin, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1769811991477
Poor Service
The technician was unable to repair the appliance. He stated that it was "too new."
Leslie S,
Columbus, OHCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1769811953885
Washer still leaks and won't wash with cold water.
Samuel installed a new water inlet valve and door gasket. The washer still leaks and now onto the floor in addition to into the drawer unit on which the washer is stacked. Also, everything seems to be washed HOT even when cold water is selected. We need to have our washer repaired.
William M,
Livermore, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769823142623