Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Not satisfied
Original issue was pipes banging under the sink when drawing water. Ivan said it was the plumbing. Nothing he could do. Not sure what he checked on the dishwasher. When he left, I ran a cycle and water was pouring out of the front of it into the floor. This was not an issue prior to Ivan's visit.
Mike B,
Dyer, INCustomer service response - Dear Mike thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696368992368
Oven not repaired
Victor walked in looked at my oven stated he wasn't qualified to work on it. Stated he would call dispatch and have someone else sent out. Walked out sat in his truck for 30 min. then drove off. Oven still in need of repair. I'm disgusted
Barbara R,
Cedar Hill, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696368967106
He needs to be replaced
He was rude and very demeaning when I questioned why he did a form that he explained everything to us about damage possibility. He never explained anything on his first visit. I would never want him back ever. Will be happy to discuss exactly what he said to me
Jan F,
Waskom, TXCustomer service response - Dear Jan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696368963351
Did not show up
Had an appointment scheduled for 10/2 between 10 and 2. Waited all day and he never showed up. 2 o'clock came and no Antonio. I call the number in the text and it says my appointment was in the past. He is 2 stops away and they give me a different time for him to show. This continues with me calling each time he does not come at the time given me in my texts. My last text said that he would be here by 4:15. He doesnt arrive but I receive a text telling me that he has arrived and is at my home. I look outside and no one is there. I try calling again and am told that there is no history of me having an appointment for that day. A half hour later I receive a receipt by email for the services that they had rendered that day. They billed the company I have a contract with and they never showed up to my house. The part for the refrigerator is still here. I called and actually spoke to someone at sears and reported this. He never came. Refrigerator still is not working properly. Have contacted Epic appliance the place that holds my warranty and told them to cancel their contract with Sears. Do not send them to my home again.
Lorraine C,
Fairfield, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696378258892
Kitchen range
He came out and looked at it and told me it's too old to repair! It's old ok but I don't think 12 years is to old! I believed he just didn't want to pull it out to work on it. It should be a simple fix as it's the door on the microwave dose not activate the switch when closed. So it will not start unless you play with the door. Anyway I believe a younger tech with some help could pull it out and fix it. That's just my opinion.
Paul D,
Northville, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696368937840
Dryer repair
Terrrible. Came out there and said it was the vent and left. Mentioned about a slinky hose to make it work and the problem it not solved. I replaced the old vent line and this a new one and we are having the same problems that is why I called the service in the first place.
Joseph G,
North Wales, PACustomer service response - Dear Joseph thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696368893954
Fridge not fully repaired
Told tech the issue with water dispense and he only ordered and fixed sensors and not the water/ice lever
Orson K,
Chester, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696368870555
useless
The technician gave a two minute look and said they won't replace the burner tubes. While they gave me an estimate and said I declined they never gave me the estimate which I would have accepted. The technician didn't even come with the part needed to repair even though I mentioned what was needed when I made the appointment. I would recommend not wasting your time and money with Sears.
Richard L,
Sudbury, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696368867471
Worst Service Ever
This is a complete rip off. Nothing was fixed for the second visit and I have been charged over $280, plus stayed home from work for 2 days waiting for the repairman to arrive. Please refund all of my money.
David B,
Rochester, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696368854784
Not happy
Ice maker is still not making ice. He wasn't able to tell me what was wrong, just suggested I call in two weeks if ice maker still isn't making ice. He stated everything looks good, not sure why the ice maker is not working. Still don't have an ice maker!
Bianka B,
Clinton, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696378250848