Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Waist Of My Time
I feel if would be a waist of my time to leave a review. The rating should speak for itself.
B H,
Las Vegas, NVCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696455220291
5 days to get service and no repair completed
it took an exceptionally long time to get the appointment completed. they initially said they'd be there the day after we reached out, but then rescheduled it for 4 days later, so it was 5 days from the initial request to the actual appointment. then, the repair person couldn't replicate the problem, so it's still not resolved.
Matthew B,
Chicago, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696455165372
Washer repairs
He came in looked at it and said he did not see nothing wrong with the washer! He told my wife to use it that he did not see anything wrong with the washer! I have water all over my garage floor again! I took pictures to show you or him the evidence of water coming out from the bottom of the wadhet! 😡😤😠🤬
Martin S,
Brownsville, TXCustomer service response - Dear Martin thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455150805
So disappointing
Luis walked in and said the problem was because the heat button was not pushed on the dishwasher. We had to explain the information provided in the repair request to even get him to look further at the dishwasher. He open the bottom panel and said we needed a pump, but he couldn't fix it because it needed a flex hose and a turn off valve. he never removed anything from under the sink to look and see that there is already a flex hose there and a turn off valve. He spent more time on the phone outside then he did looking at the Dishwasher.
Kerri I,
Severance, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696455132265
Refrigerator
We need someone to come back, the problem still is NOT FIXED the refrigerator still is not getting cold enough
Ivan C,
Kittery, MECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696455123520
John-great service; Sears warranty service is deplorable
I scheduled a warranty service for our washer online on 9/18 for 9/26 between 8:00 & 5:00. I stayed home all day on 9/26 to await the service technician. At 4:30 we received a text that our appointment was canceled and rescheduled for 10/3, another week out with no washer. No call, no consult to ensure that date was acceptable. I spent 1.5 hours on the phone being transferred and disconnected numerous times to find out what happened. I was eventually told that the service tech was overbooked and that it happens all the time by a woman who was very difficult to understand. When the rescheduled time finally arrived the problem was repaired in about 45 minutes. The "overbooking" and rescheduling another week out is unacceptable! We pay good money for this service and to be treated like this is totally unacceptable.
Kurt Ditzler,
Durand, ILCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696456109648
Problem not fixed
No hot water to machine so the problem is not fixed
Dan P,
San Francisco, CACustomer service response - Dear Dan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455138005
NOT PLEASED WITH THIS BUNCH OF CRIMINALS
David seems to be a nice person. Called prior to coming and said I would be without any oven...once he pulls the electronic board...for weeks possibly months...and I have no guarantee IF it can be rebuilt or WHEN?? This COMPANY IS A FRAUD. I've had this Range warranty for 20 years and it's paid in full thru December 2024. They have been trying to find the electronic part since JUNE...4 months now. They have promised to REPLACE my Range...but have lied time and again. DO NOT TRUST SEARS...or A&E APPLIANCE REPAIR. The Supervisor, Merrick Talley...in Atlanta will not respond and the only people you can speak with is in India. THIS COMPANY ...IS A TOTAL SCAM!! The Technicians, only do what they're told...and are nice people...RUN FOR YOUR LIFE!! I only give it a 1 Star Rating...because that is the lowest I can give!
Lynn T,
Birmingham, ALCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1696456074601
Homeowner
The machine was squeeling thought the agitation of the load. I called and received a run around from one person/ dept to another without any resolution. Bottom line? A non working machine. Please come back and make this right
Mary M,
Burlington, IACustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1696455966049
Freezer Ice Dispenser
Sears technicians have been out five times to repair the ice maker and ice dispenser on our refrigerator. The ice dispenser is working but the ice maker is still not working. The latest technician who was here today left without ensuring that the ice maker is working. This is very frustrating.
Vincent H,
Wichita, KSCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696455075436