Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

199K


Average Rating

4.7/5

Great guy
March 07, 2026
Overall rating

Did the work required in a timely manner. Couldn't expect any better of a job.

Alex O,

Swanton, OH
Excellent Service by Bryan
March 07, 2026
Overall rating

Bryan was excellent !!!!!!!! Sears not so much -------------- I called the phone number on my contract in order to renew my contract and could not get the Department for the Master Protection Agreements. I called several times, and searched the Internet but to no avail -- all I could reach was your automated Home Service Department. Thus, I will no longer use Sears. If you have no way for us to contact for renewing our contracts, it is save to believe you no longer want long-time customers. I'm not alone as many have told me. You advertise for people to have contracts with you --- but no one can find a working phone number that works for Sears Master Protection Agreements nor can we reach a live human being to ask about them. You simply don't want long-time Sears customers anymore.

Alice S,

Oak Ridge, NJ
Service
March 07, 2026
Overall rating

Jim was thorough in checking the problem and completing the repair. Explained issue.

Carol J,

Valley Lee, MD
Fixing dishwasher
March 07, 2026
Overall rating

Everything went well. Shayne is kind and friendly and we appreciate his conduct and efficiency to get the job done well.

Loretta N,

Apalachin, NY
COULDNT ASK FOR BETTER SERVICE
March 07, 2026
Overall rating

Austin came out and diagnosed our problem. Was super helpful with the process.

Heidi B,

Mansfield, OH
Randall is the best
March 06, 2026
Overall rating

Randall quickly diagnosed the problem and made the repair once the replacement parts arrived. He was very friendly and professional, thanks for a smooth resolution!

Ryan H,

Kula, HI
Friendly, Efficient, and Dependable
March 06, 2026
Overall rating

Joel was very efficient and friendly and arrived per schedule, He was very helpful!

Robert M,

Milton Freewater, OR
Sergio
March 06, 2026
Overall rating

He was very professional, well qualified, courteous, on time, and knowledgeable.

Larry O,

Garland, TX
Very Pleased
March 06, 2026
Overall rating

Billy was great. Very friendly and was very efficient in getting the job done once the parts arrived.

Natalie M,

Nashville, TN
Great Service Ex[erience
March 06, 2026
Overall rating

Enjoyed Victor's technical knowledge and expertise with my refrigerator. The replacement of the leaky ice maker went quickly and correctly. Very happy with the repair and service tech. Ken

Kim S,

Mission Viejo, CA