Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Service Not Performed
This repairman came to my home three times and never resolved my issues
Russell B,
Lake Charles, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696463929216
HORRIBLE CUSTOMER SERVICE
Made initial call to repair my air conditioner that was not working. I have two outside units that were not working but Sears Warranty and technician they could only service one. Technician was very uninformative when questioned based on his expertise, which would be the best unit to service that day, the upstairs or downstairs. Technician serviced upstairs unit and got air conditioner unit operable. I subsequently contracted with another air conditioning repair company who repaired the other unit and informed me that the upstairs unit had a faulty filter drive and liquid line that were rusted and possibly leaking. I inspected the part and observed they were severely rusted. He replaced the downstairs unit filter drive and liquid line which had burst and caused all freon to leak out. I telephoned Sears Warranty who sent the same technician to look at the upstairs unit issue. The technician refused to replace the unit as he stated it had not yet burst. I informed him that it would be more practical and cost effective for all parties involved to replace the part now, as waiting for the part to burst would result in all freon leaking out. This would be at a greater expense to replace freon and the parts, than it would be to replace the part at this time. The Sears technician acknowledged that the part WOULD burst in the near future resulting in freon leakage, but still insisted I wait till it occurred before contacting Sears Warranty again. The company I hired to repair the downstairs unit provided excellent customer service by repairing all issues. Sears on the other hand provided horrible customer service and would rather inconvienence their customer and additionally themselves rather than provide thorough service. This is not cost effective to either party!!
Greg C,
Rosharon, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696463879576
Good technician didn't finish the job
He fixed the GE freezer door but refused to dispose of the old door leaving it on our floor! Shabby shabby service sad to see the Sears name on mediocre service.
Martha K & Manuel Knight,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696463857668
Horrible
He should be fired He was absolutely terrible he made Me feel extremely uncomfortable with his approach and attitude
Clyde S,
Oak Park, MICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696463820927
Stovetop not repaired
Completely unprofessional. Called in before the appointment to tell me they can't fix it after waiting and waiting. Why couldn't they tell me this before I took off work? Now I'm still stuck with a non working stovetop.
Justin H,
Sugar Land, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696460331816
Not His Fault
Bret is a very nice guy but the machine cannot be fixed. We have had service 6 times for the same thing since purchase and there's nothing he can do to fix it. The low rating is because he's come 3 times but cannot fix the problem because the machine is a fail.
Terry P,
Central Point, ORCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1696455728544
He appears to have lied to me.
He indicated he would order door switches and return to install them. However, no switches were received and a&e indicates he reported no trouble found and closed the case. So, either he lied or a&e made a mistake. Whatever it is, my refrigerator still doesn't work.
Eugene M,
Leander, TXCustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696455617893
Service
Your service message said he would be here, however he called to ask if I had a service plan, then told me he was going to lunch and would arrive between one and two. He told me I needed a part that would be mailed to me and would not be able to have anyone out before next Wednesday. I told him that was not acceptable. He then called someone to see if they had to part. He then went out to his truck, came back with a fuse, changed it and the refrigerator worked. He obviously had not checked that previously. Why would you tell me I needed a part prior to checking the fuse? I did not feel comfortable with anything he was saying. I asked him to speak to his boss, he gave me an 800 number which was a total waste of time because it sent me in circles. A couple of months ago I had a service person come to my Florida home and it was a wonderful experience.
PB,
michiganCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696460275544
Not concerned
Sears technical came out because I smell gas from my dryer and supposedly check my dryer out for a few more things, he told me the dryer working fine and I was supposed to smell a little gas, he said it was like propane tank when you light it, I asked him was he sure because I never smell gas before and he said it normal, well I didn't feel comfortable with what he told me so I called Spire gas company and sure enough I had a small gas leak, where a valve had to be changed out,so my question is what did I pay choice home warranty for, when I had to put the charge on my gas bill, not happy at all
Cheryl H,
Mobile, ALCustomer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1696455478329
Bad
Very bad. The technician did absolutely nothing. He stated that you don't remove lint or clear blockage to get the dryer fixed as you don't have the tools to do so. What a nonsense excuse
Ibibia D,
Salisbury, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696455415436