Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Terrible service
This is about the 7th appointment (at least 3 prior they never showed up and then rescheduled me for WEEKS later). He was 2 hours late and tried to get out of doing the job! He tried to convince me the part ordered isn't what was needed and he could just get me another microwave. I made him fix it and it now works. We have been trying to fix this microwave for FIVE months. Terrible service and way overbooked and apparently short staffed.
AMR,
San Francisco, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696541336978
Robert
Robert never came to the house today. I've had my dishwasher for about 7 years, and he told me it was user error. It leaks alot! Told company this issue was resolved and I signed off on it. Again he was never here so I didn't sign off on anything. It's running my floor and there is an order of mildew in kitchen cabinets. Very disappointed!
Tim H,
Dixon, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696541321259
Can't review
William never made it out. A technician from. Whirlpool came three weeks ago to put the casket on. However William did call and I informed him that the casket had alreadybeen put on. Needless to say the refrigerator worked for about a week and the problem still exists
Nadine S,
Fair Play, SCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696541301364
Worst technician, took so long for the diagnosis.
Worst technician, took so long for the diagnosis I wouldn't recommend.
Upendar C,
Plano, TXCustomer service response - Dear Upendar thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541316341
Maintenance yearly appt
N/A had to cancel. Did not come during scheduled time 8-5
Gerald H,
Indianapolis, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696541279834
Maintenance appt
N/A didn't arrive during scheduled time. Had to cancel
Gerald H,
Indianapolis, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696464063206
Nice but notvtrained
The technician was pleasant but did not do a good job. The technician was having a very loud personal conversation on face time while trying to repair. The technician was unable to access the inside of the dryer without extensive help from somebody on the phone notvthe same person as the personal call which started back up. The technician left and the dryer vent hose was not connected after they confirmed it was. When running the dryer after the technician left several pieces in the internal drum came loose. I do not know the name of these parts but we had to put them in place and pull the dryer back out to attach vent hose. Not a good experience whatsoever.
M L,
Virginia Bch, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696464031862
Sears is horrible
This technician might be fine, but sears is horrible and follow through eight times and my washer's still not fixed
Christine B,
Danville, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696464024864
Dishwasher repair. No show!😐
Did not even show up and I waited all day. I need to reschedule and maybe you'll show up. How rude!
Treissa R,
Dardanelle, ARCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696463955765
He wasn't here
Two guys come out, ticked around and looked at a few things check the compressor to see if it was running didn't put a meter on it or no kind electronics part just looked at it said the motors was bad on the inside the blower motors, and it didn't even take the cover off and check them I took the cover off the left the blower motors run when you unplugged the thermostat so they didn't do a good job. Made a bad call. I'm going to dispute what I paid. And I'm probably gonna put this out on the video somewhere for somebody to see it's just not right that someone charge you and not do correct call
Leon S,
Axis, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696463942589