Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Telephone service
The dishwasher repairman was excellent. The appointment making was a nightmare. I could not ask any questions because all I could get was a robo voice. Unacceptable.
Charles Z,
Tonawanda, NYCustomer service response - Dear Charles thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541467165
Refrigerator not repaired. Part not ordered. Report wrong
Terrible experience. Waiting for 1 month for this "repair" appointment. Last tech on Sept 15th said it was the compressor, waited more than a week for parts. Appointment cancelled last minute on Sept 28th &pushed to today. Tech opened fridge & said it not a compressor issue. Said he was not going to put new compressor. Said it was control panel and that he would order it. I asked several times are you going to order? Do I have to do anything? He said no but to contact warranty phone number. Found out he didn't order control panel. I read the service report he filled out that got texted to me stating my appliance is working fine. My appliance is not working fine! My frozen food freezes and then defrosts on and off. All my ice cream melted. How is the freezer working if my ice cream turned to milk? He just happened to come on a day that it was frozen. My fridge doesn't keep anything consistently cold. The bottom of the appliance blows hot air on the floor & there is a loud noise coming from the right side of refrigerator that happens often. Worst experience. This appliance has not worked since day 1. Purchased June 20,2023. I called it in and have been give the run around till finally on Sept 3rd everything melted and they decided to file a claim for me. I'm still under the 1 year warranty & GE will not follow through with fixing this. Now GE is sending another repair company out supposedly. I'm still waiting on that. Horrible experience by every tech sent out. Horrible communication with their 1-800 number. Horrible experience with their customer relations department that I call almost everyday trying to get this brand new fridge fixed. I have a family and kids and I have not had a fridge for 1 whole month. I had to buy a mini fridge that barely holds half a gallon of milk. Why won't GE or the techs believe me that the fridge is not working???
Leigh Ann Mendoza,
Las Cruces, NMCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696542334579
Failed to show up
No technician showed up, waited all day, didn't get any calls or text .
Veronica H,
Laredo, TXCustomer service response - Dear Veronica thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541443390
Poor Customer Service
I can't rate William T because he didn't arrive within their own designated service window of 8am to 5pm... which in itself is ridiculous; 8 to 5 window???!!! William called after 5pm to tell me that he would be arriving in another 1 to 1.5 hours. Calling sooner would have made a huge difference with the perception of customer service. To wait until the end of the 8 hour service window to say you'll be another 1.5 hours is terrible service. I canceled the service call at that point. I don't know how good William T is but a company that's giving 8 hour technician- arrival windows needs to look into hiring more technicians.
Pamela & Gary Holley,
Chandler, AZCustomer service response - Dear Pamela thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541417530
It's not the serviceman! He was excellent! It's the company!
This is the most awful experience I have had with a Home warranty. I have been waiting for almost a month to have my refrigerator fan replaced. I have talked to Home Warranty several times without getting my fridge fixed. They do not have a manager who I can talk to. They couldn't care less that my refrigerator has not cooled properly in almost a month. The repairman came back today without the parts to repair my fridge. This is almost a month! He attempted to order the parts to repair my fridge. The company told him they did not have a work order for my fridge repair and for me to call the company in the morning. I am so frustrated and disappointed in with Home Warranty! I had no idea they handled business, like this! I am sure they will put me at the back of the line again. I will repost, if my refrigerator gets repaired any time soon.
Clemon E,
Hattiesburg, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696541391417
Washer GE
The washer is still not fixed after 4 service calls and two parts . We are on 5 weeks now. We have only have the same person twice and he did not show up till 5:12. My son waited all day 8-5 and then the tech did not even run the washer thru a whole load to see if it would fill and drain. He says to my husband call us if it doesn't work. Call you for the 5 the time. Really.
Elizabeth W,
Milan, ILCustomer service response - Dear Elizabeth thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541389750
You need to have a 0.
He was very argumentative and came here looking for a reason to get out of putting the fan motor on the A/C. He was mad because the Choice Home Warranty company froze his pay until he finished fixing our A/C. He left us living in the heat for more than 2 months, with over 100 degree heat index! We are senior citizens and have health issues. He better be glad we didn't have to go to the hospital!
Tina M,
Wrightsville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696541354528
don't understand "Review title"
Nothing was repaired, same broken problem, please send a repair person, the last one ran a "test", but nothing got fixed.
Barry H,
Hammond, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696541346988
I Won't be renewing my service contrct
"James" did not conduct himself very professionally nor was he courteous. James arrived on time but parked 4 houses down from my house and proceeded to argue that because my address had a 1 in it it should be at the corner where he was; regardless of the numbers posted on my house. Once he my house he asked if my "kitchen ceiling light worked" instead of asking if I would turn it in in addition to the over the counter light and natural window light, he then strapped on his headlight and turned on his phone flashlight before he opened the dishwasher to look in it. After opening the dishwasher he let out a sigh of relief and said he was glad mine was not filled with dirty smelly dishes like most of "these" houses he goes to. James also jokingly asked me about the clutter on my kitchen table asking me where do people sit to eat when they come over. James then proceeded to ask me questions about the potable ice maker on my counter, how it worked, is it contentious, auto shut off etc... After this James then determined that all I needed was to push the rubber gasket tighter around the opening. He DID NOT replace the gasket, he told me he didn't have one in the truck anyway and the next time it leaks just put a pan under the door to catch the water. On the way out James commented that my hall way steps looked like they were 100 years old and also took note of the scratches my late Rottweiler left on the wooden door. I see no need to ever call upon Sears or this company ever again!
Annette C,
Buffalo, NYCustomer service response - Hi, Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696542294061
Worst technician, did not fix anything, cancelled twice
This is the worst experience I've ever had with a technician. He came to inspect our washer for leaking. He did not want to wait for the full cycle to run when we told him it leaked towards the end of the cycle. Said he had another job and walked out on us. We scheduled another appointment and ended up getting him again. Right before our stop, he arrived, didn't ring the doorbell and left. He signed the notice saying he performed the job but he never stepped foot in our house. Wasted 2 full days with these appointments
Alan Y,
Los Angeles, CACustomer service response - Dear Alan thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541362117