Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Mis diagnosed
He told me my water line is the problem but it's not because we checked that first and it was flowing fine. We disconnected it at the fitting and water was flowing fine until it got to the refrigerator. Im not happy with service because i do not believe he diagnosed it correctly.
Melissa G,
Dixon, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696547129294
Fixing stove
Bad service it looks like he was having a bad day
Leandro G,
Mcallen, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696547122610
Washer machine
I had the worst experience ever. It has been over five months. Five trip appointments later the washer is not fixed yet. At this point the washer should be replaced.
Amjad S,
Lincoln, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696547089474
Not happy with the company and the technician
Very bad experience for this entire situation. It took from 8/25 to 10/04 to get all the parts shipped and the technician to come and install the parts. There were 2 parts that he did not put in. The refrigerator is still not fixed. Very disappointed with this experience.
Rukije H,
Mechanicsvlle, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696547099699
Refrigerator not cooling properly and ice maker leaking thru
Refrigerator had been working & ice maker was leaking to dispenser. After service person was here and replaced the board and left. We checked the refrigerator and ice maker are not worker ( refrig not attaining proper temp and ice maker is not leaking but not making ice. We are very unhappy with having to wait long periods of time for a repair person and then not having the repairs done so the appliance is working properly. We have been trying to get the repair person back today to fix it properly so we don't have to wait a month to get this repaired properly. We bought the appliance and repair warranty and have had nothing but grieve in getting a qualified repair person out in a timely manner and the repairs done properly.
Richard F,
Blairsville, GACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696542622295
Washer
When he left he said I was" good to go " to do laundry. My washer is not draining and spinning properly on any cycle. Today was my 4th call to American Home Shield (my home warranty company) for this same appliance. One call was due to a no call/no show from Glenn. I can't continue taking off work from 8-5 every week to have my washer fixed. I am very dissatisfied with my experience with Sears at this time.
Tina W,
Jackson, MOCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696542608936
Why don't tale American Express
It is harassing to owners
Sita S,
Centreville, VACustomer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1696542551955
Don't know what this means
He didn't do anything except put something to test the temperature. Of course it's going to be cold the freezer is almost empty. He told me to put my food in another refrigerator and turn it off and let the whole freezer defrost for a few days. I want a service man to come out that wants to work and look into the reason the freezer defrost food and doesn't make ice when I have food in the freezer. He was a waste of my time. I would appreciate a call from you to have another technician come out.
Carmela Tufano,
6233 W. Grace stCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696542543328
Very rude and unprofessional
Service technician spent 2 minutes, said you are using the stove with food on top as a "storage area", helped himself with my mail for his scratch notes, didn't communicate what was wrong and wrongly informed that "something must have been dropped on the stove" which is inaccurate. Don't trust this person!
Srikanth K,
Wellesley, MACustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696542478085
Review
Tech was rude. Said he could not stay to see if it works. It does not same issue
James D,
Conroe, TXCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696542419943