Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
dexter nipper
Q was very nice but my unit is still not working
Dexter N,
Irmo, SCCustomer service response - Dexter, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770159008652
Unprofessional behavior and fraudulent repair practices
The technician refused to perform a physical diagnostic or inspection of the internal components of the speed Queen washer despite visible oil damage on garments. The technician attempted to order parts without identifying the source of the leak. When asked to follow standard repair protocols, the technician became unprofessional and defensive creating and environment where I no longer felt safe or confident in his presidents. I directed him to vacate my property. This was a total failure of professional service and potential attempt at fraudulent parts replacement.
Matthew U,
Berlin, CTCustomer service response - Matthew, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770159064990
The service technician comes out when they get ready
I don't like the fact that everything is AI. It's hard to talk to a human, they don't have a normal customer service number. The service technicians come out when they get ready. The service window should not be a 8 Hour window, they need to have at least a two to three hour window. They come out when they get ready no matter how you specify, and this particular technician I told him specifically from 4 to 5:00 he comes out at 2:00 and going to lie like he wasn't aware of the window I gave, and said he was going to come out the next day and did not and came out Monday I don't even want to use this warranty anymore
Dana G,
Jacksonville, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1770339612614
tape
Did not repair unit, still does not work. Never tested the unit to make sure it was working properly.
Scott W,
Whitney, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1770255581428
Nice man but no help
Was unable to find and fix cause of problem. Nice man. No one he could go to for assistance in diagnosing problem. No contact that I could talk to as everything had to be by email or text. Very unsatisfactory by sears. Felt it was not his fault but that of sears. Do not recommend.
Francis W,
Sun City Center, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1770255544834
Not helpful
The technician was nice and had a look at the dryer. I had done some research around what the issue could be. He didn't check the belt as an option and said it was the outlet was bad but only shook the cable to see if it would shut it off. It did shut off but he couldn't really check the outlet bc he didn't have a device to do that. He pulled out the plug and said call an electrician. My friend is an electrician and told me what the guy said isn't valid. Also, the technician asked if he could sit in his truck in his driveway because he needed to wait out a certain amount of time. Well, 30 mins later when I went to leave for my tennis match at quarter after, he was still in my driveway. I've lost faith in Sears home services that used to serve my parents' appliances well.
Rachel B,
Raleigh, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1770094184795
Homeowner
Poor service Incompetent technician. Ordered a part for the oven but couldn't install it because he couldn't get a screw loose. It is frustrating to wait 3 weeks and be back at square one
Artensay W,
Williamston, NCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1770094125732
Furnace
Technician and Sears not good for repairing but Thank you for your service !
Tuan N,
Frederick, MDCustomer service response - Tuan , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770075631496
Lousy at best
Lazy diagnosis leading to thousands of dollars in out of pocket expenses.
Sada S,
Alexandria, VACustomer service response - Sada , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770075565340
Terrible experience with this technician
The technician refused to come on-site and take a look at the problem to assess the situation; he stated he could not fix the problem and his attitude was terrible and challenging and treating the customer as an ignorant raising his tone. Over the top of this, Sears closes the ticket and sends a completion receipt of service when the technician didn't even show up. A formal complain will be issued towards technician…
Rodrigo S,
Shreveport, LACustomer service response - Rodrigo , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770075498860