Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Thor Ice Maker repair
I'm dissatisfied with the service I received from Veennath. My Thor ice maker is still not working. It doesn't turn on and he left a mess. Parts were in the ice bin and left without communicating anything to my wife who was at home. Please send another Technician to complete the work,
Conrad L,
Fremont, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696627933576
Cinch sent the wrong technician
I need someone to repair a leaking pipe providing water to my boiler. Several technicians have tried but failed to stop it. I need a PLUMBER who is familiar with boilers. Solomon is not a plumber and is not familiar with boilers. It's not his fault that he was unable to fix the problem. It was Cinch's fault for sending the wrong kind of technician.
Jeffrey L,
Arlington, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696627902687
Not happy
He was very rude, did not talk with anyone and was asked if he could help with putting the vent back on . He said it wasn't his job!!!! Really
Marsha R,
Elko, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696627851330
online system inconvenient
The gentleman doing the repair was wonderful. However somehow the system pulled information for a family member not me the actual client. Then sent a confirmation email telling me the repair tech would be going to the wrong address and giving an alternate phone number that was never entered by the scheduler. Tried to call never could get a real person or to anyone that could help for that fact, just kept getting hung up on by the system.
Unknown,
Waupaca, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696627833427
Don't know what he is doing
He said roach was on one burner only one burner working and my brother bunk the burner to work my husband is a blind Veteran … as for me I think it's more than that …. So
Micheal B,
Jacksonville, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696627827265
Poor quality service and customer service
Service Tech diagnosed a water valve replacement for a non functioning ice maker without doing any service (he was guessing). After the part came in, he replaced the part and then left. Hours later still no ice and started having water leaking from water dispenser. Called customer service at that time and was told that dispatch would call me to have tech return. Never heard from dispatch. The next morning I called again and was told they would schedule the tech to return but if there was another issue I would be responsible for parts and labor. I was upset because in my opinion I already paid for a part that was unnecessary and the tech did not do a proper diagnosis in the first place. I asked to speak to a supervisor and was informed none was available but they would call me back later in the day. Not surprisingly, I did not receive a call back. I paid for an unnecessary part and a labor and diagnostic fee that was not adequately performed.
Jim F,
Myrtle Beach, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696627809640
Ice maker
The technician never showed up. So the problem still exist.
Toni Byrd,
Middletown, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696627793006
water softener
was talking om his cell phone and I am standing there waiting for him to get started, first of all was told he would be here 1:25 or, in that area. his was two hours late and then it said he was on his way and I still waited. and he acted like he was in a hurry and then he never came in to do a water test and boom he was on his way
Keith B,
Palm Harbor, FLCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696627885032
Dissatisfied and Disappointed
I give Eric Q a negative ten. I selected one start because I had no choice. Eric was unpleasant upon arrival at 6:00 pm. He immediately said there's nothing he could do if I need any part because the office is closed. He suggested I call and make another appointment. I waited all day 12-5:pm for my refrigerator to get repaid. He asked if I had a cooler and suggested I put my food in it.
Tracy M,
Lomita, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696627783571
Poor service
Didn't fix or replace anything, waste of my money, sensor was missing and didn't offer to put in a new one because "wires weren't showing".
Mike F,
Victorville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696627774377