Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Horrible Way to run a business
I called on 25 Sep. with a broken refrigerator. First appointment was 11 days later. Was called by a tech 2 days later and he diagnosed the problem as the compressor. Said the tech would bring one. Tech showed up today, no compressor. When I relayed I was not happy since I was told he would bring one, the tech got annoyed, told me all these appliances were crap and he'd have to order a compressor and get back to me in another 11 days. I told him I was not happy and he stormed out cancelled the repair and now Sears wants me to wait another 11 days for another appointment so they can come out and order the part I need. This is under warranty! I called a local repair shop and they will have the part in 3 days. I will never buy a Kenmore again and DO NOT use Sears home warranty!
Steven B,
Temple, TXCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696628109151
Absolutely the worst and most inconsiderate service team
Beginning to end dealing with Sears and its technicians has been a nightmare despite paying for an extended warranty program. Washing machine leaked and flooded, requiring an insurance claim against our home policy, despite it being a Samsung problem. Sears tech team did not take this seriously but after 6 visits, finally acknowledges that there was a leak and replaced the parts. To rub salt in the wound, the tech was against the idea of writing up the full report and uploading pictures which show the cause of leak "because it was too much work to do."
Simon K,
Corona, CACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696628099270
Terribly disappointing
Sears repair service has always had a great reputation. Not anymore. Granted that our washer is old but under warranty. Our specific problem was it not draining under certain conditions. The service person's solution was to not use the large load setting. He then declared it was working perfectly! Not draining is a big problem. Sears service has lost a VERY long time customer.
Past customer,
Northridge, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696628892742
No work done again
Never showed up again, this is now three (3) days that I missed work and he forged my signature on a document that I had approved the work. There should be legal action for forging my signature.
Jean R,
Montross, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696628868061
new refrigerator
he told me i would be getting a new refrigerator!!!!!!!!!
Donald H,
Pensacola, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696628090070
Dryer
Sears Repair company. Its the worse. We had 2 appointments. No one showed up. On Friday, than Monday. I found a different company. We are happy with them. A actual person, you can talk to.....
Mike N,
Oak Hills, CACustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696628048242
No clarity on what services he was called in for
Called in for simple repair and cleanup. Not happy with the quote of 800 dollars for a 600 dollars stove range.
Hideyuki F,
Hoffman Est, ILCustomer service response - Dear Hideyuki thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696628356783
Review
Tech was informed I would save ice and took out a bowl, He used his screwdriver to chop my ice so I could/would not save it. I do not require "dirty" ice. He could have asked for a clean utensil from me. After I pointed it out to him, he shook his head as if I was being unreasonable. Further, tech signed the form in my absence, i.e., he did not ask for my signature. I find that fraudulent. Did, apparently, get the job done. Deserves credit for that.
Michael A,
Skokie, ILCustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696628027433
Chris shouldn't have a job!
Chris was at my house on August 7th to look at my sick dishwasher and did nothing. He said it works so that is all he cared about. He came on September 20 to look at my sick refrigerator. Again did nothing except he said call again within 30 days. On October 3rd a really great technician came and diagnosed it with several potential problems. Today, Chris was assigned to finally fix my fridge …showing up 2 hours earlier than the tracker predicted and said he didn't show that anyone had been at my house 3 days before!!! His comment again was "it's working and there is no problem" . I quickly threw him out of my house and Chris will never be allowed in my house again. Arrogant and lazy - and apparently does not know how to do his job. I don't recommend Sears to anyone. So this one star rating is actually a minus 5
Sharon L,
Amarillo, TXCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696627981545
A day off work for a no-show.
The technician was polite and courteous, and he had no idea that he was a day late. I took the day off work and waited in the timeframe. They gave me 9 o'clock to 6:00 PM. Sears home services did not reach out to me in a phone call, email or text to let me know that there will be no Technician showing up. I went on their automated services and got the runaround for about an hour and a half to two hours complete waste of time. I canceled the appointment at 7:00 PM because obviously no one was going to show up. I rebooked them online because there is no other way to get of them. I was constantly trying to call their number. It rings gets busy then hangs up. Finally someone showed up at the door next day. Very disappointed in the Sears home service. Not a very good start to a year-long contract.
Amy M,
Richmond, TXCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. We apologize for the inconvenience of having to wait between appointments. We take all reviews as feedback on how we can improve our service. If you would like us to look into your situation further, please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696627993143