Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Lack of communication with Sears
My review has nothing at all to do with my service technician. However, the fact that there is no way to speak to a live representative when there is an issue, is absolutely unacceptable. I had two prior confirmed appointments and no one showed up. I waited home all day for the first appointment and my mother waited all day for the second appointment. I had to involve my warranty company several times to intervene. I will never use Sears for any future repairs since they are impossible to contact.
Darlene H,
Malverne, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1696700084940
Long wait and isn't working still.
Ice maker parts ordered received and installed and still doesn't work can't get ahold of a technician terrible terrible!!!
Upset customer,
Hanford, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1696700069888
Horrible service, totally pathetic
Very unprofessional and not helpful to say the least! Did not even look at the refrigerator that the service request was placed for!! Very very poor service I would never use you all again and will certainly not advise anyone to use you! Hope you all can get your acts together!! Taking the money promptly and not providing the service for which you have accepted the money is not good for your company name
Pranab D,
Memphis, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696700058161
Dryer service
Original diagnosis was a bad motor, it was replaced and it still doesn't work. I hired another service.
Carolyn F,
Hattiesburg, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696637793362
Dryer repair
The tech was a nice enough gentleman, before he started I specifically asked if it could be the motor that was the problem and he replied emphatically NO . He put new rollers in but still was making noise so he took back apart and lubed but noise still persisted so now he says it is the motor . So a ridiculous 425 $ later it's not fixed . I'm not one bit happy about my experience. I called Sears because I thought I would get professional service and I'm so disappointed…!!! I can buy a brand new dryer for as little as 600 $ … terrible experience and way over priced labor charge …!!!
John F,
Las Vegas, NVCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696637770821
Techdid not know what they were doing
Only freezer was working not he refrigerator. The next tech that came out found multiple errors in the installation of the evaporator for the refrigerator section. He quickly identified the problem by checking temp on input to the evaporator . Something the tech on the 12 should have done before leaving on the 12th Also there as mage to the output line from the evaporator. It looed kike it had been squished with tool.
Patrick M,
Westborough, MACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696637751471
Washer repair didn't work
If I could give a zero I would . . Very disappointed
Shirley G,
Albuquerque, NMCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696637727543
Washer repair
I'm very dissatisfied with the service that was provided. Technican told the person waiting at the house he can't read the model#, serial# it's smired/ faded out. So she calls me and asked about it. I said there should be another place on the washer with the numbers. Technician states he looked and can't see any other placeand unless I can provide it there is nothing he can do and he left. I got home to check on the numbers and find out all he had to do is scan the QR code right next to the smired/faded # to get the model# and serial #. Guess that was to much work for a Friday afternoon 😒. Sure hope this Technician will not be send back for my service request
Sandra R,
Killeen, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696637672237
Joseph never showed up for this appointment
I am not happy with the service I have received from Sears thus far... they ha e shipped five different parts to my home that the technician have not installed. The diagnostic of the dishwasher has been different from each technician which I have had four different people. It's been two months and my dishwasher is still broke!!!]
Gregory S,
Accokeek, MDCustomer service response - Dear Gregory thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696628197749
Do not use A &E for your appliance repair
Today was the 3rd visit by the same repair man to fix my ice maker. Put aside having to take 3 days off from work for the repair, there is still no ice. Both parts that were ordered should have been installed at the last repair not between 2 repairs. Repair man raised his voice at myself and my husband because of our frustration that he was giving us no guarantee that the problem was fixed. Called PC Richards and said this repair man and his company A&E were no longer welcomed at our house.
James M,
Selden, NYCustomer service response - Dear James thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696628255257