Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
questionable
Larry said he couldn't fix it as the part was no longer available. BUT, he did suggest that we buy the warranty, then he'd come back and fix it so it might last a few weeks. Then when it quit working again in a month, or so, the warranty would buy us a new machine. Sounded sketchy. We didn't accept that plan, so ended up just paying for the diagnostic,
Calvin W,
Topeka, KSCustomer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696712448828
What a mess
Technician was not prepared. He had the wrong information from Sears. Had a gas stove problem with heat issues. He said he was told the door on stove was broken??
Eric C,
Jacksonville, ORCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696712369693
Refrigerator repair
We need Omar to come back because the light no longer works and the some of the pieces were not put back on the top of the refrigerator when he adjusted the door. He was pleasant, but the everything is not back to normal.
Wiley C,
Beloit, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696712326695
Poor
We are very unhappy with our general service. Our refrigerator wasn't working. We waited 3 days for a diagnosis. Then 2 weeks for parts and service. One of the parts was not the correct part. So, one week since service, our refrigerator is not working again. Our time and loss of food is really troublesome. Debbie Mears
Debbie M,
Middletown, OHCustomer service response - Thank you for taking the time to leave us your rating. We hate to see that you have had this kind of experience and would like to hear more about it. If you would please message us with the name, address, and phone number that is associated with the issue at hand and email us at [email protected], we will be able to see how we can help out. Please reference this review in your message. We look forward to assisting you with this matter.
Sears Home Services on 1696712250040
what
Thomas was the worst serviceman I have ever had. He pouted when I asked him to wear shoe covers. He told me it was the jars on the top of the frig that caused the noise. It is an intermittent noise. I know the noise came from the refrigerator. I am not stupid.. Then he Leaned on the refrigerator door, putting all his weight on the door. He also used the door handle to pull himself up from a squat position. After he left I noticed the door is now out of alignment. I can see gap in the door seal.
Sheila W,
Wexford, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696700192690
Not a good service
Terrible service hardly he stayed to our house less than a minute Aah. Bad very bad
Laila K,
Linden, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1696700181730
Never Came
Had a service scheduled for today 8/5 and no one called or came This was the second time for no show and I am not happy about it at all This is the worst thing ever to get this review and no one showed up Still have two non working appliances so no not even one star
Jan F,
Waskom, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1696700169506
Didn't do anything
Installed the part myself, asked him to order a part for my dryer (he was here for the washer) said he couldn't, I just wanted a new lint screen as mine is falling apart to save yet another trip by a tech. Wouldn't even look at it. But it doesn't matter nobody reads these anyway
Kevin M,
Mill Valley, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696700159237
Rude
Could not diagnose problem correctly, wanted to sell me a transition when all I needed was a drive belt replacement. Was rude and short.
Dmytro O,
Los Angeles, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1696700147947
Very disappointed
Technician came by 9:30, which was good because I had been given a window of 8-5. He was neat with his work, and kept me informed . Supposedly, it was the ignition, which he replaced. After, he left, turned oven on to to 350. It never turned on. I called customer service, told I would get a follow up call. Never was called. I paid 254 for the ignition/labor and left with an oven that's not working.
Therese J,
Metuchen, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696700134025