Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Technician did not show up
Technician did not came to me. I was waiting entire day at my house.
Usman Y,
Deer Park, NYCustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1696715346426
She ain't even a 0
She smell just like a cigarette and left a scent in my laundry room she told me the government had a cut back on water that was why my washing machine wouldn't fill up on a extra large load my honest opinion she is a quack she will never be aloud back in my house
Lisa adams,
Georgiana, ALCustomer service response - We love 5-star ratings! Thanks for choosing Sears
Sears Home Services on 1696715288971
Maytag washing machine repair
Thanks for your time Eric. However my washing machine is still not fixed and is in need of repair. The drum continues to have the same loud banging sound which is slowing down the wash.
Stella O,
Kahului, HICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696715067158
Dishwasher repair
Very poor service. No effort to diagnose the problem but instead give lot of excuses.
Satish K,
Fremont, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696713967554
Ice maker STILL not working
Enrique is great. He did a lot of work. Unfortunately the ice maker is still not working. Please follow up and get it working. Thank you Joe DiBartola
Joseoh D,
Seal Beach, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696713008756
Dishwasher
Crappy. He comes in replaces the bad parts but does not finish the job and then tells my wife he does not hold people's hand and that she can read the manual to finish the job. Skouls at her and said it isn't his job. Right now I'm disappointed in Sears for not completing the job and leaving us without an appliance and an employee who is obviously not happy with his line of work.
Scott H,
Webster, WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696712986537
The problem continues
Douglas arrived in good order and was polite. He had difficulty accessing diagnostic codes and was unable to erase previous diagnostic codes due to limitations of the washer. The difficulty was that the washer has a locked door at the end of the casual and whitest of whites cycles. The problem persists. Douglas stated that he was not able to stay the 54 minutes needed to cycle the casual cycle. Also when he was on his way over I offered to begin the cycle so that it would display once he got here but he told me not to do so. The washer continues to have its door locked at the end of the normal cycle. The problem has not been resolved.
Stephen Y,
York, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696712930133
Still no ice and still leaking water
Conrad attempted to fix the ice maker, but the same problem still exists. Called Big Sandy where we purchased the refrigerator. They also attempted to fix the same problem, but they didn't have any luck. Big Sandys is coming back to try again to repair a defective GE refrigerator.
Gary M,
Marion, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1696712548608
Absolutely terrible service!
After 3 repair appointments the dishwasher still does not run. First tech diagnosed trouble and ordered parts. Next appt was a no show and then was rescheduled. Tech had a supervisor with him from Peoria and he couldn't come inside to help and the new tech was first day on job and had no clue what to do and kept going outside to check with the supervisor sitting in truck outside our house. Finally after two hours supervisor came inside and realized another part was needed and the rescheduled our appt for another week. We tried calling A& E Services and finally got a person who at LG who said the flow switch was what needed reset. I asked for a senior tech to come as other tech was incompetent and they assured me they would send a senior tech but the first incompetent tech arrived. He worked for almost five hours pulling dishwasher out and laying on side and putting new parts in but sometimes he put them upside down. My husband had to tell him about the brain box and for him to do white to white and blue to blue, etc. we are deeply disappointed and STILL do not have working dishwasher. My Dad is not healthy and this problem is terribly upsetting when Matthew K left he said we would be getting a new dishwasher and I hope that finally solves the problem! We have been dealing with this since first week in September, over 4 weeks.
Steve S,
Moline, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696712512479
Poor Service
Is it possible to give him a "0"? The ice maker STILL doesn't work, the freezer door no longer closes properly and he left with water running out from under the refrigerator. Check your records. We have had several technicians from your company try to fix the problem with no success. I don't know what it will take to get this resolved, but I can't recommend your company to anyone in good conscience.
Roger Stevens,
Masury, OHCustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1696712465621