Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Never showed up but closed the ticket. Very dissatisfied
Poor And you have the nerve to make a customer wait a full week after a no show by the tech?
Brian C,
Bushkill, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887411983
Canceled again
I never received services. The appointment has been canceled and rescheduled since 8/31 which was the day of my request. Today I was told it was too cold for the repair and that they were waiting on the parts but according to AHS part part has been ordered.
Mary B,
Chicago, ILCustomer service response - Dear Mary thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887365310
Didnt call me back
Also very unhappy I can only schedule for mondays and for them to install a part that already has been installed that isnt the problem. I been out a dryer for three weeks now and im getting very irritated.
Natika Y,
Brainerd, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696887270984
Not happy
It bothers me that your technicians leave before checking to see if they've actually fixed the problem. Jesus, who is a nice guy left without ensuring that the problem was fixed. It is not fixed and I will need to reschedule yet. Another appointment. This is probably my third or fourth appointment and my fridge is still not fixed Jesus having good customer service is almost irrelevant what is important that he is able to fix my problem and ensure that is fixed and he did not do that
Denise V,
Corp Christi, TXCustomer service response - Dear Denise thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887265947
Water heater protection plan
The tec did not clean the filter of the water heater I'm my protección plan I understand is included he said he did not bring vacuum to clean it Can you schedule another spot to complete the service?
Marina Luna De Serrsno,
Denver, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973494372
Evidently cannot give 'NO' stars
I had a problem with a leaking HVAC unit. It was during the 100 - 109 degree weather and unable to use A/C. My home was between 92 and 95 degrees day and night. It was 5 days before they could send a tech. When the tech looked at the unit, he said it was a leak and would need a plumber to fix and he wasn't a plumber. A leak was what was reported. It was another 11 days until they could send a tech. Again, the tech looked at the unit, said it would need a plumber and he wasn't a plumber. Finally, after 18 days, my Warranty Company switched providers. They came out the same day. Within 10 minutes he had diagnosed the problem and, in a short time, he had the problem fixed. To sum it up, Sears could not provide techs in a timely manner and kept sending 'non-plumbers' to do a job that was reported as an HVAC leak, which required a plumber. This left me in a very hot house for a very long time. Shame on Sears!!!!!
Marty R,
Houston, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887240521
Micah replaced the part
Sears customer service has been the worst experience I've ever had. I would never recommend this company and despise the fact that my insurance company selected you all to repair my freezer. Every technician, especially the first technician that came out, has been a complete waste of my time and energy. Micah was the only one that actually came out and was respectful. From missed appointments, to no shows, to reschedule's, to ordering the wrong parts, to blaming my insurance company on your technician shortcomings... This is absolutely a joke of a company. Chris Dunn never responded to a single message I left and when you call customer support there's no way to reach a live person. I truly hope this company goes out of business because y'all are trash.
OMS,
Dallas, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887226715
Washer repair
Technician Jonathan F did not repair my washer and said there is nothing he can do. My washer does not drain properly and keeps running for over 5 hours for one load because it won't drain.
Kim S,
Stanchfield, MNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696887199250
Refund Never Processed - Still Waiting
So - the entire process of working with Sears Home Services was horrific and messaging before during and after the actual repair service was borderline harassment and overkill. The actual tech was great. It was everything around the "company" process of scheduling, contacting, billing, "not refunding" the overpayment and billing, and then calling into China to try to get it resolved. It was SEARS that was the issue. Ugh. It's a shame, because the "Tech" is usually the issue in most home repair scenarios. This time, it was just the opposite - it was SHS that was the constant and never-ending issue. Still waiting for my ($174.86) REFUND. Hopefully in Dollars and not Yuan.
Gary B,
Chaska, MNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696887195310
Don't waste your time
Don't waste your time, they don't have the parts needed to fix the appliance with them and then the quote to fix the appliances was higher than purchasing a new one.
Suzanne C,
Belton, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696887935347