Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Disappointed
He did not test washer to see if the problem was resolved. The washer still has the same problem, shutting off within 5 minutes of a cycle.
Anne A,
Belvidere, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025265568
Rude and disrespectful
He came to my house sat in the car. I have recording of the whole thing. He told me he was sending me the link.I asked him that I thought I paid.He said he's not going back and forth with me. I said I will make the payment. He said he gets paid to come here.So, it doesn't matter if he came in or not. He said he's gonna tell the company that I denied the service and got back in his car and pulled off. I can provide the footage if you needed
Sapphire B,
Bronx, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025238862
Al
The repair representative didn't fix anything I am totally confused
Alanleslie M,
Waldorf, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771025220985
Cancelled with no communication
About this appointment was made through our home warranty company, received a message from Sears that they would be coming to our house between 8 AM and 5 PM. We were home all morning and then got a notification by email that they came to our house and we accepted an estimate from them, however they never showed up and never communicated that they were not coming.
Jeaninne R,
Pensacola, FLCustomer service response - Jeaninne , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770849805666
Stove top repair
The contractor was already complaining about the prior job. Didn't help he was complaining about the contractor that sent him to the job. I as a homeowner I don't want to hear complaints about what he worked previously. Then he worked on my stove 4x's and could not repair it. I told the stove top was 41 years old it could have saved more money and time being there 1x not 4x's then now it's going to be changed out.
Gus C,
Kingsville, TXCustomer service response - Gus, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1770679096723
He never showed up!
As the review title states, he never showed up. They sent someone else days later.
Christina R,
Loves Park, ILCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1770763596244
Repair Incomplete
Multiple missed appointments and then didn't properly repair it. Created a new issue with metal shavings.
Demetria R,
Munhall, PACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1771021537148
Worst customer service
The technician came and basically said he found nothing wrong with the dishwasher and gave me a number to call if it continued to malfunctioned. He came back and said it was a sensor issue, but said he would have to come back as they needed to order it. After getting the sensor, we had a repair scheduled today, which they cancelled. Now we cannot get ahold of any real person to talk to resolve this issue. I feel like this is a simple fix and Sears cannot do it. We will not be going with Sears again, and I highly recommend not using Sears. If I could give a 0 I would.
Mackenzie C,
Maumee, OHCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1771021582909
No show
This repair was not done. No show for the technician
Eduardo C,
Chicago, ILCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1770937514482
No follow up.
I believe Ignacio was friendly and seemed knowledgeable. However, no follow up work was done. The diagnosis report was not submitted to my home warranty company, leaving work on pause. I had to do a lot of the work reaching out to both by warranty company and Sears. I am getting the runaround and am actually still looking at my broken washer. I will be requesting a refund for the service fee as I will most likely have to go through the process of getting another technician to come out again. Overall, I'm very dissatisfied and disappointed. 😔
Manuel M,
Yuma, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1770937461247