Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
repair of refrigerator
came and worked on it three times and it still doesn't work. I need it fixed as it has been months now that it does not work.
Paul T,
Pittsburg, KSCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973892469
Just wanted a quick seventy five bucks
He came into my home. Looked at my oven for less than 5 minutes. Said he could not find a model number. Called choice home warranty. They said they would send someone else. Took my money and left. As soon as he left, I found the model and looked my stove up online. This is the second time a choice warranty contractor has done this to me.
Rhonda S,
Mishawaka, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696973845667
Issue not solved
Parts were ordered and Installed, issue was not solved. Dishwasher still leaves dished covered with debris after every wash cycle. Technician provides no alternatives to correct this situation and leaves with no recourse or further contact.
Christopher H,
Yuma, AZCustomer service response - Dear Christopher thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973831017
Nonsense
My refrigerator is still not working. It is notcooling or freezing at all
Rebekah K,
Spring, TXCustomer service response - Dear Rebekah thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973753185
Disappointed
Second attempt and ice maker stillnot fixed. Very disappointed with the service.
Ann B,
Delphos, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973730370
5 hours later than was told, no apology/explanation
james phoned me at 8:54 am, said he would be here "in an hour, maybe an hour and a half". At 9:45, I put my dog outside so she wouldn't be in the way. Mind you, I live in south georgia, still hot this time of year. At 1:24 tried calling him, there was no answer and I left a voicemail. At 2:32 I tried calling again, still no answer. I then had to let my dog inside because she is elderly and was very hot. He finally showed at 3:10 pm, and didn't even acknowledge how late he was or aplogize until he was here for a few minutes working, and I finally had to say, "No apology or explanation?" He was confused and had no idea what I was talking about. After I expressed how unhappy I was that he was over 5 hours late, he gave a bunch of excuses, and zero apology. He asked where breaker box was, I physically showed him, and not ten minutes later asked again where it was because he said he got "confused". So, a few minutes later he said the new part was installed and he was getting ready to leave. I asked if there was anything for me to sign, because I discovered in an email from previous visit that he forged my name and signed for me, and I definitely did NOT like that. Took him about 5 minutes to find the proper place for me to sign for myself. What he did was illegal! Compare signatures from first visit to today's visit! Do not ever send him my way again!
Maggie H,
Ray City, GACustomer service response - Dear Maggie thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973727569
Samsung refrigerator issues.
The Sears representative told me that the problem was with the ice maker and water dispenser. The previous repair technician said it was due to a power outage and simple reset the unit, said it would work after 24 hrs ; it went a whole week before Vincent showed up with no positive results. Vincent was convinced he diagnosed the problem and was very short in conversation and somewhat rude in his behaviors. He submitted his comments to the insurance company to the claims department. He said that Sears was just bandaid 🩹 fixing the numerous issues over the last few months into years. I have had similar problems with; and numerous parts applied as repairs. I've spent over $800 on diagnostic fees just to have Sears show up, put on a different or same parts and charge my insurance company for their repair efforts. I've had several different Sears repair technicians come to my house 🏡; same/similar scenario with each person. Problems still exist and my refrigerator is still not working due to them not returning to fix it. Reports sent to my insurance company now has them refusing my claim due to parts not covered; the ice maker and water dispenser. Both of which are not used and they don't have anything to do with it's continued ongoing present problems. I would not recommend Sears repair to anyone else because of what I've experienced and still going thru without any + resolutions. I now have to hire an independent repair company to submit their findings and hopefully get a reversal on the rejected claim due to Vincent's recent report filings. He wasn't entirely honest and truthful with his submission. I'm still dealing with contacting the insurance company about the present condition of the unit and dread having you folks return to follow the same steps as before and before and before!
Scott B,
Harrisburg, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696973697575
Repairs not fix
My refrigerator is still not working and I have medical issues.
Sharon M,
Savannah, GACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973674242
machine still leaks
water is still leaking on the floor, and this is not what I consider having my washer fixed
Kristen T,
Mont Belvieu, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973653351
Terrible Experience
This was the 5th time a technician has been to my house. Each visit requires weeks in between so I've been without a working refrigerator for months. This was the 2nd time Greg was here. The first time he ordered incorrect parts. This time he left old parts and several boxes in a large pile in my kitchen. He seems like a nice enough guy, but this experience is unacceptable. Based on the track record of this company I doubt my refrigerator is fixed.
Michael R,
Sturtevant, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696973763235