Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Icemaker replacement
It still doesn't work, He replaced it but not one ice cube came out
Samuel C,
Florissant, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696982594570
Rueben was great!
John was there to be some help but Rueben did the work and did an excellent job.
Suzanne E,
Franklin, WICustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696982531067
Range repair
Range is still not working. You need to come back.
Cindy P,
Valrico, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696979294739
Incorrect diagnosis and left me with a headache
Aziz was nice enough to call me and explain me the issue since I was not home. But one I got home and checked the fridge I could tell he diagnosed it in correctly. I was informed by him that the issue is the ice maker and that Samsung will have to take care of it due to a law suit they have for it. He also told us he could not open the ice maker as it was frozen. I opened it as soon as I got home and that was not the problem. The fan in the fridge is constantly making a rattling sound and it's not coming from the ice maker. Now I have to escalade the case and talk to my home warrenty company 3 days later while hearing the constant rattling sound from the fridge that might go bad because of a bad diagnosis by Aziz. I am extremely annoyed and it was a waste of time and money.
Ali J,
Newark, DECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1696979276156
Still not working after 3weeks
Came out to install pump after leaving still receiving the same error code on my machine and it won't cycle on to the next phase of washing. On top of that I has to miss 3 days of work due to the fact they would schedule a repair from 8am to 5p. Only not to show up and say they would come the next day and they dont!
Antoine J,
Moseley, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696975714968
Repair
The repair person came out replace a part. Did not check and make sure it was working. Said ok all done. I put in a load of clothes and it is still not working.
Donna H,
Hanceville, ALCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1696982513672
No service received
I'd give a zero as a rating if I could, but not an option. Josue B the tech was scheduled to come out 4-5 times after showing up the first two times and has not shown up for any of the visits including today and then closes the case. I think he hasn't shown up because he wasn't even sure why he had to show up a second time for a second opinion. He apparently put in the wrong thing saying parts unavailable when he should have said freezer Is not repairable. So someone may need to update him. I also think that someone in the office should be able contact their technicians directly not just through the automated system. I've taken off work and missed time for all those visits. Not very professional!! Therefore I can't give a rate on his performance.
Robin N,
Melbourne, KYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696975724144
Never showed up
Sears deserves a negative 5 stars, took the entire day off work for no one to show up. No call, no show, can't get through to Sears on the phone, if you call the automated system, they just hang up on you. Worst Company Ever!
Lynn W,
Zebulon, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696975744768
Home Warranty Claim Not Resolved
A&E/Sears was not able to repair it on site or by ordering parts (not available). Our claim was not resolved. We were told by the technician that he would communicate his findings accordingly to Choice Home Warranty. They closed the claim, so we assume A&E/Sears dropped the ball or communicated incorrect information.
SM,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696975754516
Sears Home Service is the WORST
It took nearly a month and 5 sitting at home all day only for Sears to repair my dishwasher. On 2 of the appointments Sears no showed 2 confirmed appointments. 1st appointment the guy came out and only partially diagnosed the problem. 2nd time Sears no showed confirmed appointment. 3rd time Sears diagnosed the rest of the initial problem and ordered parts. 4th time Sears no showed confirmed appointment. 5th time it appears the fixed the issue. Can't wait to be out of my contract!!
Lena T,
Fort Worth, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696978736774