Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Great service but lousy scheduling
Jorge was lovely. Efficient and helpful. The scheduling system was terrible. You are booked for an 8 thru 5 time on a given day, texted five times that the technician was expected to arrive within a window of time and then texted again , and again, and again. So if you can't stay at home and wait for a full 9 hours potentially, don't book with Sears.
Lucy H,
Leominster, MAKnowledgable technician
Neel was polite, thorough and knowledgeable. His suggestions for "next steps" were useful and appreciated.
Charlotte T,
Tacoma, WAA fantastic repair experience
Bryan came into our home with all the knowledge, skill and experience to completely resolve the issue we had with our Samsung double wall oven. We were dead in the water, unable to use either oven. Bryan immediately identified the problem and worked flawlessly to return the unit to full functionality. During his visit, he was courteous, meticulous and informative. He represented his company his company as the competent expert he is.
Jim J,
Kinnelon, NJGus got our dishwasher working
Gus did a great job and got our dish washer working in 45 minutes.
Landonhaley K,
Littlefield, TXGreat Service!
Technician did a fantastic job. Very knowledgeable and professional. Thank you!
Marla G,
Jellico, TNRefrigerator water valve replacement
I can't say enough good things about Miguel S. He was unbelievably polite and explained everything he was doing. After he finished his repairs he cleaned up everything, even better than it was before he came here. Just PERFECT! Thank you again Miguel
Larry H,
Elgin, ILWhat a GREAT AND FABULOUS TECH and Service
Anthony is the epitome of professional. Not only was he the most respected and caring person, with trust being thin these days, I have renewed faith when professionals like him help me keep the things I worked hard to have. My fridge is functioning like new because of him. I am even bummed I forgot to ask him about other parts since I need new produce trays and want to make sure I have the right parts. With the internet filled with scammers and phoney people, it was a great and fresh air experience today. Thank you, Anthony! And Sears….GIVE THAT GUY A RAISE!
Carol W,
Oakland, CAGary was great
The service guy, Gary, was thorough, professional, and very clear in his explanations of what was wrong and what could go wrong soon. He also brought to light a couple of items we had not realized concerning our options. Though we decided not to go with the repair and to buy new, we would call on Sears again for service for our LG appliances.
Kenneth M,
Virginia Beach, VAMYRNA SAN MIGUEL
Very helpful and professional. Worked quickly and explained services and labor options.
Mirna M,
Laredo, TXStove repair
Andrew was very kind and professional. He was very knowledgeable and shared things we needed to do electrical wise. We have a terrible issue right now and he was very gracious and showed no judgement even though we were mortified. I would definitely use him again . After all the trouble we had getting a repair company here after a month , your company was right on it . Thank you so much for taking care of this issue .
Rhonda K,
Sullivan, IN