Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Water softener service
No diagnostic was performed. I had to actually put the salt into the water softener myself.
Samuel E,
Manassas, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060201414
Review of scheduling, customer service
Your scheduling and customer service is pathetic. Using an algorythem to schedule repairs doesn't work if you don't include repeated rescheduling after weekly delays by you not me going on for 7 weeks. Hector was very good but your management and routing plan is horrid and your call center set up to avoid customer contact is terrible. I would never buy from you again but since your Sear's stores have closed in all but 7 states, I wont have to worry about making that mistake. No doubt you are a contracted service but will make sure to avoid. I work to buy American made products and support local business but this was a huge mistake on this one. Very dissatisfied customer on everything except Hector's service the day he was finally allowed to come. So no stars at all
Linda M,
Carthage, INCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697061744567
Time & dishonest
Spent all day waiting. He said one time & arrived 2 hrs later. Reported false statement about appliance. Wish I could report negative stars!!!!
Bernard F,
Crockett, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697060170413
Abuse claimed by tech, which is false.
Tech stated to AHS that the refrigerator failure was "abuse" and in an "non climate controlled area". The refrigerator is in my garage, which is air-conditioned (window unit clearly visible). Now AHS refusing to cover the cost. Not happy.
Scott G,
Pensacola, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060163240
Washer isn't fixed
Less than a day later and the first load we do and it isn't working.
Jackie C,
Lubbock, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697060148122
Problem is not fixed
The technician was polite but he did not fix the problem of pooling water.
Surbhi K,
Santa Cruz, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697060141477
Refrigerator
I am Experiencing the same problem. Refrigerator is still leaking.
Georgia W,
Houston, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697061701095
Non service
Refused to fix the freezer, gasket needs to be replaced because there's ice forming in the freezer around the door. Very unprofessional technician
Teresa S,
Southport, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060090408
Bad service
I get a last minute call for service and the technician stated that he was not going to wait for me more than 10 minutes. Technician was very rude and I wouldn't recommend their service.
Rosalio Q,
Brownsville, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696983678281
Poor job
My washer is still not fixed even though I pointed out that it was still having the problem I originally called to have fixed. I am so dissatisfied with the whole thing, I paid good money for this warranty. It took four appointments before he showed up, I waited 3 wks for him to finally show up. I stayed home waiting. I am so fed up
Michael B,
Ocean Springs, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696982607622