Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Appointments, cancellations
It took 5 different dates for a Technician to come out. We had to be home each day, between 8am-5pm. The first appointment, scheduled for 3/3/26, was cancelled, and rescheduled for 3/4/26, with no show or call for that appointment. The third appointment was scheduled for 3/10/26, got cancelled. We assumed Sears wasn't going to be the ones to fix our refrigerator. I called Electrolux who we have the warranty with, and then Sears texted me that they would be coming out on 3/24/26, which, again, got cancelled. Rescheduled for 3/26/26. Finally Ethan? came out and put the part on; fixed the frig. It was like our time was not important. If my husband was still working, one of us would have had to take a day off from work each of those days, because someone had to be here when the Technician was supposed to come out.
Carol B,
Defiance, OHBroiler oven and light switch repair
Mustafa was better than any other technician that was here to repair the oven! He gets ***** A+ He knows what he's doing and is very personable! Thank you for sending him at my request!
Michael I,
Burke, VAHome visit and repair
Very professional service. Very accurate and timely. Would surely recommend this service.
Richard B,
Catherine, ALFantastic service
My tech was incredibly knowledgeable and provided above and beyond service.
Daraius B,
Falls Church, VA5 stars
The gentleman was very nice and well experienced in his job. Very well spoken and patient and neat.
Belinda H,
Miami Gardens, FLKnowable and pleasant tech. AI NOT SO GOOD!
Good repair. Just would suggest adding some live people to call in center while tech were still in the field on Saturday. It was not possible to track or talk to anybody. AI might save you money but when it can not answer your customers questions it's just bad customer service. I hope somebody calls me from your office. GZ
Greg Z,
Caldwell, NJExcellent!
Michel identified the problem quickly. He said it was a plumbing issue, so I will have another party look into it.
Carol R,
Kingman, AZWashing Machine
Very friendly. Washer works well and is quiet again. No complaints
Eric H,
Enid, OKService technician
Technician was very respectful, informative about each detail of everything he was doing or had planned to do when it came to repairing and replacing the stove parts and pieces. He was very engaging and offered the best customer service support throughout the repair process He also understands and performed his job very well. I appreciate the service he provided in our home
Priscilla H,
Canton, MIexcellent ob by the other senior tech along with Mustafa
very good on time and very thorough work ,clean and professional work
Ashok M,
Springfield, VA