Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Didn't even show up
Received an email saying the tech would be at my house at 1017am. I arrived at 10am and he was not there. Received an email saying they had come and gone after calling several times with no answer. I had no missed calls or emails from anyone at Sears. Now I have to wait for the next available service date. Very disappointing!
Amber F,
Belton, TXCustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1697060600907
Dryer
He did not stay to see if dryer worked properly. When I called him back he was very rude and told me he closed out the ticket and it was not his problem the dryer didn't work. He went onto tell me that the power cord was freyed and needed to be replaced! He should have noticed this and ordered it! So now we are going on 1 month not having a dryer! Horrible tech!
Toddandpame A,
Alvin, TXCustomer service response - Hi, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1697060492052
Never again
Didn't see estimate until dryer torn apart. Labor is way to expensive
Chris B,
Elmhurst, ILCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060424303
Not a great service.
Technician is rough and tough. He initially stated blaming previous technician who came and ordered part. He stated he did not know what he was doing and so on ... When he completed replacing drip pan, the evaporator coil housing is lose and when i stated, he answered at the high level that it is what it is.
Ravi K,
Suwanee, GACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060397747
Bad
This was the worst home services job I ever use, I will not recommend searshomeservices to anyone that I know or will I ever use this service again,
Gary Wilson,
E Saint Louis, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697060381448
Not fixed
My washer will STILL not drain. Ridiculous trying to get someone here and they do not fix it.
Brian S,
Hollywood, MDCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697061204841
Dishwasher
Didn't do anything, no diagnostic check. My dishwasher went down and didn't figure out why. Wasn't here 5 min. I owned dishwasher 3 years and had nothing but trouble . Service tech been here 10 times .
Joshua P,
Loretto, KYCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1697060420614
No Show
Did not see tech. Did not "sign" or approve repair estimate.
Tammy H,
Hodgenville, KYCustomer service response - Dear Tammy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060931726
Unreliable
Twice he made appointments to return to install ordered parts and twice he did not show up at all or call, email or text that he would have to reschedule. He held us hostage in our home for two whole days! Then today, he just appeared with no pre announcement, leaving us scrambling to prepare for his repairs.
Robert M,
Woodbridge, VACustomer service response - Dear Robert thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060905028
Refrigerator making sound
He was on time and very polite. He's not sure but my be the ice maker. I am supposed to open door when it makes noise again and look at ice maker.
Cathy S,
Elkhart, INCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060209910