Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Terrible service from Sears
Called for refrigerator service on 9/14/23. Technician came out 9/25. He thought he fixed it, left and broke again after 3 hours. It was the same error code. Called that day and he was to return that day and never did. A new appointment was set for 10/2. No one ever showed up instead I get an e-mail changing the appointment date to 10/11. Technician shows up on 10/11, thought he fixed it and 4 hours later broke again. Same error code. I called and was told they can't come out til 10/17. Unacceptable. I then spoke to the care team dept told them how disappointed I am in sears service and I wanted to talk to a supervisor. Didn't get to talk to supervisor but I was advised someone would come back today. It's 5pm, hate to say it but I doubt if anyone will show up. Terrible service and when you call it's a computer and you go round and round. Sears just doesn't care!!!
Marilyn G,
Avon Lake, OHCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697069948790
Worst service ever!
The Job never got completed, the little that was done is falling apart, my food is going to spoil! The ice maker never got fixed! Can you please come back and get the job done!
Sally R,
Corona, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697061244805
I was charged too much for a cleaning
The machine is it even working properly and now is not drying again
Sylvia C,
Hudson, FLCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697061232020
Repairman
This was not a good experience. I don't hear we'll and the repairman would NOT speak louder. It was very frustrating. I asked him several times.?Also, we had trouble doing the payment at the end. It shouldn't be so hard to pay! The repairman had to use my husband's phone and do it for him .
Sandra F,
Orange Park, FLCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697061217813
Frauds
You sent one man out to diagnose a microwave that requires two people to dislodge for a thorough analysis. You are frauds.
Virginia T,
Dover, NHCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697061192362
You cannot speak to anyone from Sears
Repair tech replaced a refrigerator door due to bad wires. It now leaks. Tried to call someone but that was not possible so I had to open a new claim. Sears took three months for the first one, what a joke.
Kevin O,
Kingsland, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697061013570
Never showed up
The technician never showed up. This is the 4th time I've waited for someone. Inexcusable.
Mark L,
San Diego, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697060994767
Good tech/company is terrible
Tech was great but issue is not fixed. Can't get a resolution
Michelle M,
Alfred, MECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697060987473
Tech review
The first time he came out to fix our refrigerator he did nothing. I had unplugged it for 24 before and when he came I had plugged it back in about 30 minutes before. He said it's fine. A week later it still wasn't cooling. You sent out another tech that was great! The part came in and Jim came to put it in. When he was telling me what to do after he put in the part and I mentioned he was here last time and didn't pull it out or look at it he blamed me saying it was off. I explained it was plugged in and he said it was ok and he cut me off and said well that doesn't matter now. Plug it in in 45 minutes and left. I asked for his number in case it didn't work and he said call the company if it doesn't.
John C,
Colton, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697060969824
?
Thanks for services. Professional and timely. Appreciated her.
Cheri A,
Anaheim, CACustomer service response - Dear Cheri thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060954893