Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Poor communication
I called to set up an appointment service for my dryer. The representative told me about this warranty that I could get, how much it pays, the terms of the agreement. However, he failed to mention that once I set up my payment with a debit or credit card, that my card would not be on file for payment once the technician arrived. Which means I would have to call and find out how do I set up the payment for the technician's service. This was a real inconvenience because I work out of town, not having access to a phone or my Debit or credit cards during work hours. Mind you I work at least 14-15 hours a day, they are closed when I get to work and closed once I'm off.
Patrice L,
Houston, TXCustomer service response - Dear Patrice thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146211944
Terrible, terrible, terrible service
The technician never showed up to repair the leaking pipe in my boiler. The window was 8 a.m. to 5 p.m. At 3:32 p.m. – after I had stayed home waiting all day (and after Cinch had sent me countless emails and texts to confirm the appointment) – Cinch called to say they would have to reschedule with a different sub-contractor for a different day, even though I am without a home heating system as the temperature drops into the 40's at night. I requested that they assign a particular plumbing company and the agent who had called me agreed. However, when I contacted that company to set up a time, they told me that they had been asked to deal with a "waste line" problem, not the boiler system. That meant I had to call Cinch and get them to correct the order, which an agent did. (I have no idea how the first agent had came up a waste line problem.) It was summer when I first called in the problem with the leaking pipe in my boiler system : July 12 – three months ago! A parade of technicians that Cinch has sent since then failed to correct the problem. Some looked at it and said they didn't know how to fix it. Some tried to fix it and failed. And one said he could fix it – and declared that he had done so – but he was wrong – it's still leaking. Now it's mid-October and it's cold outside, but I can turn my heating system on. This is outrageously poor service from Cinch. I can only hope that the new sub-contractor to which Cinch assigned this job at my request will succeed where others have failed. I would love to hear from a supervisor at Cinch to explain to me why this has been handled so poorly for the past three months and to tell me why, in light of this poor response to my request for service, I should continue to subscribe to Cinch.
Jeffrey L,
Arlington, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697152420986
gas line
Misdiagnosis Teco said that was not the problem so it still is not solved
Wanda K,
Panama City, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070364497
Bryan no show
I'm disappointed, he never came to service my Appliances. This is the third week of no shows. I thought that I would have never good service because sears is a reliable company.
Melessia M,
Johns Island, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070357008
Dishonest and rude
I don't like to think that someone is racist but I don't know why this man would lie and be so rude to us. Our refrigerator will be repaired, and we will move on. Kenneth shouldn't be in the service industry.
Michelle M,
Trenton, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070227168
Horrible Customer Service
He doesn't even deserve the 1 star I had to give his performance. He was unable to repair my freezer because the insurance company set up my appointment as a repair I'd pay for. Once he realized this, he blamed me for setting it up wrong. Then he proceeded to tell me that he drove a long way for nothing. He was rude & talked down to me like I was dumb. I bit my tongue while speaking with him because I was raised to respect my elders.
Rhonda J,
Marceline, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070100830
Don't buy Kenmore
the technician was competent. It is Sears I have a problems. They are non-responsive, and the only time you can talk with a person is when you make an appointment. after that, no human contact. They had to reschedule 3 times. i wasted 10+ hours waiting for them. if i could finally get rid of the refrigerator, i would finally be done with them.
Bruce A,
Los Angeles, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1697070059000
HVAC Maintenance
Terrible customer service. Automated system and phone system are a joke. Can't get maintenance services you paid for.
David O,
Madera, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697070017808
1
All he did was complain. New home and he scratched our walls. Banging his tools off door frames that were dented. He said he was retiring soon so didn't care. Very unprofessional. He did fix the unit but damaged our new home in the process
Craig C,
Eureka, MOCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697069987815
Arrogant and rude
Problem is my washer starts to shake when it starts to spin on high rpm - - Frank came in and just looked at my washer and press some knobs and made a quick diagnosis and said it's running normal. I didn't even saw him hold a screw driver or even a flashlight to look into the issue. I even told him to please check the suspension rods (which I did research is most likely the problem). He's more into collecting his service fee and have you sign his tablet for the service call. I still have the shaking problem and we have to go to the laundromat for our laundry. Now, I have to call again Choice Warranty for another service call. And Frank, you're not welcome to come to house - EVER.
Cesar R,
Austin, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697061649215