Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Mini split
I never got a text message or voicemail saying they are on their way. 1st appointment was canceled last minute. This was the 3rd time in a year the 1st appointment was canceled last minute. I lost time and money missing work all 3 times. Only a visual inspection
Dan B,
Mastic, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146264570
Should be no stars
He spent 10 minutes. Said the water line was cut and I needed a plumber. I called a plumber. The plumber located the water line in 5 minutes, hooked it up to refrigerator. After doing so, the refrigerator leaked. Plumber said it would be necessary for appliance repair person to repair refrigerator. I paid Sears for nothing. Then I had to pay a plumber for what Sears had to do, attach the already present water line to fridge and then locate problem with fridge/freezer.
Theresa M,
Redondo Beach, CACustomer service response - Dear Theresa thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146260770
Third time
This is the third time he comes and Choice says he is not sending the complete diagnosis. I have been waiting forever to have my heater fixed.
Thomas V,
Lexington, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146243563
Nothing
Didn't do anything and in other words he recommended me of getting another washer.
Unsatisfied client,
San Juan, PRCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697146221534
Never gave a diagnosis
Tech refused to work on refrigerator because another tech had installed taps on refrigerant line. We have had another company repair refrig.
David F,
Loveland, OHCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146678140
Service time
This was the absolute worst service I have ever had! it took Sears over 45 days to HONOR its appointment times. And many of the reschedule were NEVER communicated to me. I took vacation days to be here, only to get a cancelation update once I CALLED TO CHECK the status of the technician. I can not get my vacation days back!
Fred C,
Clarksville, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146237798
Dishwasher Technician
He didn't put the dishwasher back in properly. Bended the bottom of dishwasher. Was in a hurry. Was a bad tech, wouldn't referred him.
Kathy M,
Hampton, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697146214450
Friendly, but…
He didn't even look at anything, nice guy though. But he didn't open anything up or look inside to make sure the problem was fixed.
Amy,
WICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697146206192
Icemaker in my Kenmore refrigerator
Well my Refrigerator is really tore up now. The freezer temp. is 65 and the refrigerator temp. is 65 also. Before the guy so called fixed it today. It was fine. It has only been the Ice maker now it is doing nothing. We have had 4 different men to come out and it still not fixed. You need to hire someone that knows what they are doing.
Frances H,
Morris, ALCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697146808862
Not good job.
Not satasfied with the work done ,after replacements im still haveing issues.
Ponsiano B,
Madera, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697148591838