Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Tech severino
Severing is super rude & have very bad attitude
Wasseem H,
Germantown, MDCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697152414004
Sears Home service
Your service was poor because you were not knowledgeable on the washer and you lied to my home warranty people and said my washer was secondary damage when in fact you order two different parts to fix my washer. If that was secondary damage you would have known that the first or second time y'all came out to fix my washer. You never even called or showed up the third time to install the second parts you ordered for the third visit on October 12, 2023. That is bad business for such a well known company. The better business bureau well definitely hear from me on your company work behavior.
Deanna L,
West Point, MSCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697146416919
Stove still not fixed
The service tech came out said he fixed the burner, but now if we turn on any other burner the one he fixed comes on. It has already been a month waiting to get this fixed and now it's gonna take another 2 weeks to get them to come back out. So that's two days out of work trying to get this fixed and I will have to miss another
Tony S,
Saint Robert, MOCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697146403555
Someone is lying.
He came out and said door switch and fan motor were bad and he would order parts. However, the repair portal says no trouble was found. Either he lied to my face or the people he reports to are throwing his work away. This is the second occurrence of this, and I'm tired of it.
Eugene M,
Leander, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697146352226
Not pleased
The technician would not work on the refrigerator because he said the power outlet was not sufficient. The freezer works fine but the lower unit quit cooling. This is the second time for this problem. The first technician obviously didn't fix it the first time either. Now I have to reschedule again. Very displeased.
Robert C,
Amarillo, TXCustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1697146362662
Kenmore Elite Refrigerator Door
The refrigerator door no longer shuts automatically with just a slight push. I've read that it could be a worn out cam, but Darren said that Kenmore doesn't make a cam. And he concluded nothing was wrong.
Nancy G,
Baton Rouge, LACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1697146304638
Terrible attitude
He openly criticized our choice of washing machine. He talked about the Israeli war, and was very anti-Jew and prejudiced. It's incredibly unprofessional, and I feel he needs to be on jobs where he doesn't interact with customers. He also misdiagnosed the problem the first time he came, which caused a delay. An overall negative experience.
Caleb D,
Victoria, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146300114
Came out twice made it worse
Horrible experience. Have people come out twice first time how to order part to wait 2 weeks before they're installed. Neither time issue is fixed. Second time me the issue worse. Tried to call somebody couldn't get a direct person. Only an automated number. I was texting somebody for a while. He said somebody would call me within 48 hours ago. Received a phone call. And if having to buy a new refrigerator being that it cannot be fixed would not be using the service over again.
Ian F,
Plano, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1697146633282
Technician was great
Gentleman was very nice, however DISH WASHER IS STILL NOT FIXED
Alex H,
Jacksonville, FLCustomer service response - Hi, Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1697146316551
Repaired but still doesn't work
Replaced motor but still will not spin cloths. Have to hand ring cloths before placing dryer. Was told everything was OK
Steve R,
Madison Hts, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697152447115