Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
200.2K
Average Rating
4.7/5
Waste of Time
The service rep was unprofessional with my mother-in-law. The first words he apparently said to her was, "you know there's a service fee right?" Usually a "hello" is a good place to start. Then, the quote to repair torn rubber was equal to the cost of a brand new washer machine. Why bother? He didn't want to do the repair, he was only looking to collect the fee and go home on time for Friday. Lastly, he had the nerve to ask me if I wanted to buy a service plan after a rude introduction to my mother-in-law and then showing me he had no desire to do the work. I wouldn't recommend this service to anyone. It's a waste of time and money!
Matthew B,
Coral Springs, FLCustomer service response - Dear Matthew thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233673528
Not happy with the service
He gave wrong diagnosis. Its just normal wear and tear.
Srinivasa I,
Princeton Jct, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233214373
Microwave and Oven Repair
It's been a couple months since Dustin was called to work on our microwave and oven. Each time he came out there was something else wrong with our oven and was still not fixed and the microwave wasn't looked at until the third visit. On his third visit, we already received the additional parts he ordered. Finally hoping our oven would be fixed but, he said he will not fix the oven because the call was for the microwave, and left. He been the same technician for two months and the amount of time he spent for each call seemed less than a couple minutes. Frustrated with his lack of urgency and professionalism we decided to purchase a new oven.
James H,
Cheyenne, WYCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697234635914
Didn't fix the problem at all.
The "repair" person came out to fix my washing machine and simply flipped the breaker and said it was working despite telling him we had done that. Tried to do another load a few hours later and had the same issue. After contacting them multiple times we received no response. Zero accountability! Never use Sears repair service. It is a total waste of time and money.
Brent W,
Denver, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233170068
Not sure he fixed anything
Other than looking at the freezer I'm not sure anything is fixed. My refrigerator when he left was and is reading 51degrees he did not even look or take the temp. He said the fans working so it's working. I fear I still have a broke unit.
Gilbert V,
Bartlett, ILCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697234673371
Ice maker replaced in refrigerator
DOES NOT. WORK 24hrs later. Technician tracked black foot prints through the house
Joshua L,
Henderson, NVCustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1697234691347
Whirlpool dryer Decatur, IL
The visit was terrible. The repair person came and basically gave off the vibe like he didn't want to be there. He was in a rush. He took one look at my dryer and started talking to us about replacing the dryer. The last repair man that came was totally different and FIXED our dryer. So this time the dryer still gets hot and still turns, it just makes a loud rumbling sound, which means usually it needs a new belt. This guy was USELESS!
Chasity S,
Decatur, ILCustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1697232850523
Unhappy
The service man was at the house this morning and said the numbers for stove were not on the back however they are I had to send a picture previously. And now still without a way to cook absolute waste of time and money
Donna D,
Felton, DECustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697232820874
The problem with the dish washer is not fixed.
The technician is not skilled enough to repair Bosch dish washers, his familiarity with the washing machine is pathetic. He did not fix the defect, made the machine's condition worse.
Antony T,
Chicago, ILCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697232802561
He didn't fix it
Didn't fix it Still not working
Jatinder S,
Lexington, MACustomer service response - Hi, we would like to provide you with some assistance regarding the issue you are having. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1697232824636